Andy O'Dower

Andy O'Dower

Andy O’Dower is the vice president of product management for Voice and Video at Twilio, where he leads product strategy and management to assist customers in building innovative customer engagement solutions. These solutions combine communications, contextual data, voice, and conversational AI. He has over 20 years of experience in founding and scaling platforms in B2B, B2C, and platform API products. Throughout his career, he has built and led large cross-functional teams, creating and scaling profitable software and platforms with hundreds of millions in revenue and millions of users. His experience includes working with startups like Curiosity and Snapsheet to Wowza video streaming. He holds an MBA from Rockhurst University and is based in Evergreen, CO.
Artificial Intelligence (AI), Marketing, Customer Service
How Brands Can Build Better Conversational AI That Won’t Go Unheard
February 3, 2026 at 5:58 pm

If technology matures at a pace closer to dog years than human, then we’ve already witnessed a century of conversational intelligence since Siri first appeared on our iPhones 15 years ago. As ChatGPT and a constellation of other large language models (LLMs) continue to evolve at an exponential speed and scale, legacy interactive voice response…

Artificial Intelligence (AI), Marketing, Customer Service
3 Essential Steps to Scaling Conversational AI for Customer Engagement
March 24, 2025 at 1:47 pm

Conversational artificial intelligence is at a tipping point. Beyond customer support, these solutions are being embedded across marketing, sales, IT, and even on search platforms — hinting at a soon-to-be ubiquity. In 2023, conversational AI’s market share was valued at $5.8 billion. By 2028, it’s projected to hit $31.9 billion. These are not the stilted…