{"id":45865,"date":"2016-10-10T12:46:05","date_gmt":"2016-10-10T16:46:05","guid":{"rendered":"http:\/\/www.mytotalretail.com\/post\/?p=45865"},"modified":"2016-10-28T12:34:18","modified_gmt":"2016-10-28T16:34:18","slug":"vendor-performance-reporting","status":"publish","type":"post","link":"https:\/\/www.mytotalretail.com\/vendor-performance-reporting\/","title":{"rendered":"Creating a Vendor Performance Scorecard"},"content":{"rendered":"<p>I recently moved into a new house and was doing the requisite purging of years of accumulated stuff, including a few boxes of old work files. One of the dusty files was a project related to developing a vendor performance scorecard when I worked at Lands&#8217; End\u00a0around 20 years ago.<\/p>\n<p>At the time, we felt like we were behind the curve &#8212; that good vendor performance reporting and scorecarding was standard for all retailers. It turns out we were wrong.<\/p>\n<p>As I work with customers and prospects at <a href=\"http:\/\/www.spi.com\">SPI<\/a>, I frequently encounter retailers of all sizes (large and small) and types (store retailers, direct-to-customer retailers) lacking reliable vendor performance reporting. Frankly, it&#8217;s surprising in today&#8217;s data-rich environment.<\/p>\n<p>Given the importance of dependable, quality suppliers for retail success, it&#8217;s important for all retailers to address this. At a minimum, you should be providing reporting for on-time delivery and receipt accuracy.<\/p>\n<p>Aiming higher, the best vendor scorecard I&#8217;ve seen included the following:<\/p>\n<ul>\n<li>on-time delivery;<\/li>\n<li>PO and ASN accuracy;<\/li>\n<li>chargeback amounts by chargeback classification;<\/li>\n<li>fill rate or in-stock rate; and<\/li>\n<li>final gross margin.<\/li>\n<\/ul>\n<p>While not all retailers have good access to required source transaction data, some version of this information is always available.<\/p>\n<p>If you&#8217;re not happy with your vendor reporting, make this a 2017 initiative. It&#8217;s important and it&#8217;s doable.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I recently moved into a new house and was doing the requisite purging of years of accumulated stuff, including a few boxes of old work files. One of the dusty files was a project related to developing a vendor performance scorecard when I worked at Lands&#8217; End\u00a0around 20 years ago. At the time, we felt [&hellip;]<\/p>\n","protected":false},"author":1119,"featured_media":39412,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"coauthors":[103003],"class_list":["post-45865","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-innovation","tag-analytics","tag-inventory","tag-joe-palzkill","tag-lands-end","tag-reporting","tag-technology","tag-vendor","editorial_type-specifications","blog_channel-return-on-inventory"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Creating a Vendor Performance Scorecard<\/title>\n<meta name=\"description\" content=\"I frequently encounter retailers of all sizes and types, store retailers and direct-to-customer retailers, lacking vendor performance reporting.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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