{"id":50323,"date":"2017-06-05T09:35:24","date_gmt":"2017-06-05T13:35:24","guid":{"rendered":"http:\/\/network.napco.com\/total-retail\/?post_type=resource&#038;p=50323"},"modified":"2017-06-05T09:35:24","modified_gmt":"2017-06-05T13:35:24","slug":"retail-mobile-customer-experience-index","status":"publish","type":"resource","link":"https:\/\/www.mytotalretail.com\/resource\/retail-mobile-customer-experience-index\/","title":{"rendered":"Retail Mobile Customer Experience (CX) Index"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","class_list":["post-50323","resource","type-resource","status-publish","hentry","category-mobile-commerce","category-mobile-design","category-user-experience","tag-benchmarking-study","tag-customer-experience","tag-customer-journey","tag-cx","tag-mobile-commerce","tag-mobile-customer-experience","tag-mobile-shopping","tag-usertestings-retail-mobile-customer-experience-index","editorial_type-industry-sector-reports","company-usertesting","sponsor-usertesting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Retail Mobile Customer Experience (CX) Index<\/title>\n<meta name=\"description\" content=\"UserTesting conducted a competitive benchmarking study comparing the mobile web user experiences (UX) of eight of the top Fortune 100 retailers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mytotalretail.com\/resource\/retail-mobile-customer-experience-index\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retail Mobile Customer Experience (CX) Index\" \/>\n<meta property=\"og:description\" content=\"UserTesting conducted a competitive benchmarking study comparing the mobile web user experiences (UX) of eight of the top Fortune 100 retailers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mytotalretail.com\/resource\/retail-mobile-customer-experience-index\/\" \/>\n<meta property=\"og:site_name\" content=\"Total Retail\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@MyTotalRetail\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joe Keenan\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mytotalretail.com\/resource\/retail-mobile-customer-experience-index\/\",\"url\":\"https:\/\/www.mytotalretail.com\/resource\/retail-mobile-customer-experience-index\/\",\"name\":\"Retail Mobile Customer Experience (CX) Index\",\"isPartOf\":{\"@id\":\"https:\/\/www.mytotalretail.com\/#website\"},\"datePublished\":\"2017-06-05T13:35:24+00:00\",\"description\":\"UserTesting conducted a competitive benchmarking study comparing the mobile web user experiences (UX) of eight of the top Fortune 100 retailers.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.mytotalretail.com\/resource\/retail-mobile-customer-experience-index\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.mytotalretail.com\/resource\/retail-mobile-customer-experience-index\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.mytotalretail.com\/resource\/retail-mobile-customer-experience-index\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.mytotalretail.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resources\",\"item\":\"https:\/\/www.mytotalretail.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Retail Mobile Customer Experience (CX) Index\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.mytotalretail.com\/#website\",\"url\":\"https:\/\/www.mytotalretail.com\/\",\"name\":\"Total Retail\",\"description\":\"The Retailer&#039;s Source for Content &amp; 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