To make the most out of this holiday season, Alliance Data’s 2018 Holiday Retail Outlook report suggests retailers need to leverage loyalty during the holidays and beyond, understand that the customer is the only channel that matters, and must maximize mobile micro-shopping moments. The report also reveals that shoppers expect in-the-moment customer service, therefore retailers must optimize the in-store experience to take advantage of this trend.<\/p>\n","protected":false},"excerpt":{"rendered":"
To make the most out of this holiday season, Alliance Data\u2019s 2018 Holiday Retail Outlook report suggests retailers need to leverage loyalty during the holidays and beyond, understand that the customer is the only channel that matters, and must maximize mobile micro-shopping moments. The report also reveals that shoppers expect in-the-moment customer service, therefore retailers must optimize the in-store experience to take advantage of this trend.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-58107","resource","type-resource","status-publish","hentry","category-crm","category-customer-acquisition","category-customer-service","tag-2018-holiday-retail-outlook","tag-2018-holiday-shopping-season","tag-consumer-behavior","tag-customer-loyalty","tag-customer-service","tag-holiday-shopping-trends","tag-in-the-moment-customer-service","tag-mobile-micro-shopping-moments","editorial_type-special-reports","company-alliance-data","sponsor-alliance-data","vertical-retail"],"yoast_head":"\n