{"id":59122,"date":"2018-10-23T18:11:04","date_gmt":"2018-10-23T22:11:04","guid":{"rendered":"https:\/\/network.napco.com\/total-retail\/?post_type=resource&p=59122"},"modified":"2018-10-23T18:11:04","modified_gmt":"2018-10-23T22:11:04","slug":"the-danger-of-digital","status":"publish","type":"resource","link":"https:\/\/www.mytotalretail.com\/resource\/the-danger-of-digital\/","title":{"rendered":"The Danger of Digital"},"content":{"rendered":"

It’s clear that digital self-service is key to continued success, but simply having a strategy isn’t enough. When establishing new channels, companies must create a quality experience. Are they prepared to deliver the seamless experience customers expect?<\/p>\n

More than 1,000 marketing and customer experience leaders in the U.S. and U.K. were surveyed to determine if internal processes enable companies to deliver the experience promised to customers. This report from customer engagement and analytics software provider Calabrio reveals key findings and missed opportunities in digital customer communication strategies.<\/p>\n","protected":false},"excerpt":{"rendered":"

More than 1,000 marketing and customer experience leaders in the U.S. and U.K. were surveyed to determine if internal processes enable companies to deliver the experience promised to customers. This report from customer engagement and analytics software provider Calabrio reveals key findings and missed opportunities in digital customer communication strategies.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-59122","resource","type-resource","status-publish","hentry","category-crm","tag-crm","tag-customer-communication-strategies","tag-customer-engagement","tag-customer-experience","tag-customer-service","tag-digital-customer-communication-strategies","tag-digital-self-service","editorial_type-special-reports","company-calabrio","sponsor-calabrio","vertical-retail"],"yoast_head":"\nThe Danger of Digital - Total Retail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mytotalretail.com\/resource\/the-danger-of-digital\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Danger of Digital - Total Retail\" \/>\n<meta property=\"og:description\" content=\"More than 1,000 marketing and customer experience leaders in the U.S. and U.K. were surveyed to determine if internal processes enable companies to deliver the experience promised to customers. 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