{"id":59175,"date":"2018-10-26T10:56:02","date_gmt":"2018-10-26T14:56:02","guid":{"rendered":"https:\/\/network.napco.com\/total-retail\/?post_type=resource&#038;p=59175"},"modified":"2018-10-26T10:56:02","modified_gmt":"2018-10-26T14:56:02","slug":"the-retail-industrys-employee-engagement-crisis-and-how-technology-can-help-solve-it","status":"publish","type":"resource","link":"https:\/\/www.mytotalretail.com\/resource\/the-retail-industrys-employee-engagement-crisis-and-how-technology-can-help-solve-it\/","title":{"rendered":"The Retail Industry\u2019s Employee Engagement Crisis \u2014 And How Technology Can Help Solve It"},"content":{"rendered":"<p>Studies show that the retail industry is suffering from substantially lower levels of employee engagement. Defined by <em>Forbes<\/em> as &#8220;the emotional commitment the employee has to the organization and its goals,&#8221; employee engagement is a serious business issue that impacts the bottom line. Growing evidence worldwide reveals how lower worker engagement affects overall company success, suggesting that engagement must be escalated to a board-level issue for retailers. The impact on profitability, productivity, employee retention and work culture is just too profound.<\/p>\n<p>This e-book outlines:<\/p>\n<ul>\n<li>How the retail industry is evolving &#8211; with bricks, clicks and everything in between.<\/li>\n<li>Why retail workers in particular are among the least engaged of all occupations, and why this is a crisis for the industry.<\/li>\n<li>The extent to which better engagement leads to better retail business and bottom-line profit.<\/li>\n<li>The two-way nature of employee\/employer engagement.<\/li>\n<li>The power of technology and how it can link the employee experience (EX) to the customer experience (CX) to deliver the highest levels of customer satisfaction.<\/li>\n<li>The importance of measuring engagement to order to improve engagement.<\/li>\n<li>Future insights into engaging workers, HR and internal communications. It&#8217;s less about people organization and more about creating a high level of EX that drives engagement, increases productivity, and decreases turnover.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Studies show that the retail industry is suffering from substantially lower levels of employee engagement. Defined by Forbes as \u201cthe emotional commitment the employee has to the organization and its goals,\u201d employee engagement is a serious business issue that impacts the bottom line. Growing evidence worldwide reveals how lower worker engagement affects overall company success, suggesting that engagement must be escalated to a board-level issue for retailers. The impact on profitability, productivity, employee retention and work culture is just too profound.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-59175","resource","type-resource","status-publish","hentry","category-management","category-technology","tag-employee-engagement","tag-human-resources","tag-leadership","tag-management","tag-retail-technology","tag-retail-turnover-rate","tag-retail-workers","tag-technology-to-improve-employee-engagement","editorial_type-special-reports","company-staffconnect","sponsor-staffconnect","vertical-retail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Retail Industry\u2019s Employee Engagement Crisis \u2014 And How Technology Can Help Solve It - Total Retail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mytotalretail.com\/resource\/the-retail-industrys-employee-engagement-crisis-and-how-technology-can-help-solve-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Retail Industry\u2019s Employee Engagement Crisis \u2014 And How Technology Can Help Solve It - Total Retail\" \/>\n<meta property=\"og:description\" content=\"Studies show that the retail industry is suffering from substantially lower levels of employee engagement. Defined by Forbes as \u201cthe emotional commitment the employee has to the organization and its goals,\u201d employee engagement is a serious business issue that impacts the bottom line. Growing evidence worldwide reveals how lower worker engagement affects overall company success, suggesting that engagement must be escalated to a board-level issue for retailers. The impact on profitability, productivity, employee retention and work culture is just too profound.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mytotalretail.com\/resource\/the-retail-industrys-employee-engagement-crisis-and-how-technology-can-help-solve-it\/\" \/>\n<meta property=\"og:site_name\" content=\"Total Retail\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@MyTotalRetail\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Joe Keenan\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mytotalretail.com\/resource\/the-retail-industrys-employee-engagement-crisis-and-how-technology-can-help-solve-it\/\",\"url\":\"https:\/\/www.mytotalretail.com\/resource\/the-retail-industrys-employee-engagement-crisis-and-how-technology-can-help-solve-it\/\",\"name\":\"The Retail Industry\u2019s Employee Engagement Crisis \u2014 And How Technology Can Help Solve It - Total Retail\",\"isPartOf\":{\"@id\":\"https:\/\/www.mytotalretail.com\/#website\"},\"datePublished\":\"2018-10-26T14:56:02+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.mytotalretail.com\/resource\/the-retail-industrys-employee-engagement-crisis-and-how-technology-can-help-solve-it\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.mytotalretail.com\/resource\/the-retail-industrys-employee-engagement-crisis-and-how-technology-can-help-solve-it\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.mytotalretail.com\/resource\/the-retail-industrys-employee-engagement-crisis-and-how-technology-can-help-solve-it\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.mytotalretail.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resources\",\"item\":\"https:\/\/www.mytotalretail.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"The Retail Industry\u2019s Employee Engagement Crisis \u2014 And How Technology Can Help Solve It\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.mytotalretail.com\/#website\",\"url\":\"https:\/\/www.mytotalretail.com\/\",\"name\":\"Total Retail\",\"description\":\"The Retailer&#039;s Source for Content &amp; Community\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.mytotalretail.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Retail Industry\u2019s Employee Engagement Crisis \u2014 And How Technology Can Help Solve It - Total Retail","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.mytotalretail.com\/resource\/the-retail-industrys-employee-engagement-crisis-and-how-technology-can-help-solve-it\/","og_locale":"en_US","og_type":"article","og_title":"The Retail Industry\u2019s Employee Engagement Crisis \u2014 And How Technology Can Help Solve It - Total Retail","og_description":"Studies show that the retail industry is suffering from substantially lower levels of employee engagement. Defined by Forbes as \u201cthe emotional commitment the employee has to the organization and its goals,\u201d employee engagement is a serious business issue that impacts the bottom line. Growing evidence worldwide reveals how lower worker engagement affects overall company success, suggesting that engagement must be escalated to a board-level issue for retailers. 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