{"id":60317,"date":"2019-01-14T15:12:58","date_gmt":"2019-01-14T20:12:58","guid":{"rendered":"https:\/\/network.napco.com\/total-retail\/?post_type=resource&p=60317"},"modified":"2019-01-14T15:12:58","modified_gmt":"2019-01-14T20:12:58","slug":"2018-consumer-returns-in-the-retail-industry","status":"publish","type":"resource","link":"https:\/\/www.mytotalretail.com\/resource\/2018-consumer-returns-in-the-retail-industry\/","title":{"rendered":"2018 Consumer Returns in the Retail Industry"},"content":{"rendered":"

In 201<\/span>8<\/span>,<\/span> <\/span>nearly<\/span> $3<\/span>69<\/span> billion in <\/span>retail <\/span>sales <\/span>were<\/span> lost to returns<\/span>. In addition, <\/span>return fraud and return abuse <\/span>has increased<\/span>.<\/span> Nationwide<\/span>, return fraud costs U<\/span>.<\/span>S<\/span>.<\/span> retailers $1<\/span>8.4<\/span> billion<\/span>, and<\/span> when return abuse (e.g., wardrobing\/renting) is factored in, the value rises to $2<\/span>4<\/span> billion.<\/span> <\/span>To put that in perspective, return fraud and abuse costs retailers $5<\/span> to <\/span>$6.50 for every $100 <\/span>returned<\/span>.<\/span> <\/span>Appriss Retail’s 2018 Consumer Returns in the Retail Industry\u00a0<\/span>report<\/span> expands on the information and\u00a0<\/span>can be downloaded free.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

In 2018, nearly $369 billion in retail sales were lost to returns. In addition, return fraud and return abuse has increased. Nationwide, return fraud costs U.S. retailers $18.4 billion, and when return abuse (e.g., wardrobing\/renting) is factored in, the value rises to $24 billion. To put that in perspective, return fraud and abuse costs retailers $5 to $6.50 for every $100 returned. Appriss Retail’s 2018 Consumer Returns in the Retail Industry\u00a0report expands on the information and\u00a0can be downloaded free.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-60317","resource","type-resource","status-publish","hentry","category-product-returns","tag-appriss-retails-2018-consumer-returns-in-the-retail-industry-report","tag-consumer-returns","tag-product-returns","tag-return-abuse","tag-return-fraud","tag-returns","editorial_type-special-reports","company-appriss-retail","sponsor-appriss-retail","vertical-retail"],"yoast_head":"\n2018 Consumer Returns in the Retail Industry - Total Retail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mytotalretail.com\/resource\/2018-consumer-returns-in-the-retail-industry\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2018 Consumer Returns in the Retail Industry - Total Retail\" \/>\n<meta property=\"og:description\" content=\"In 2018, nearly $369 billion in retail sales were lost to returns. In addition, return fraud and return abuse has increased. Nationwide, return fraud costs U.S. retailers $18.4 billion, and when return abuse (e.g., wardrobing\/renting) is factored in, the value rises to $24 billion. To put that in perspective, return fraud and abuse costs retailers $5 to $6.50 for every $100 returned. Appriss Retail's 2018 Consumer Returns in the Retail Industry\u00a0report expands on the information and\u00a0can be downloaded free.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mytotalretail.com\/resource\/2018-consumer-returns-in-the-retail-industry\/\" \/>\n<meta property=\"og:site_name\" content=\"Total Retail\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@MyTotalRetail\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joe Keenan\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mytotalretail.com\/resource\/2018-consumer-returns-in-the-retail-industry\/\",\"url\":\"https:\/\/www.mytotalretail.com\/resource\/2018-consumer-returns-in-the-retail-industry\/\",\"name\":\"2018 Consumer Returns in the Retail Industry - Total Retail\",\"isPartOf\":{\"@id\":\"https:\/\/www.mytotalretail.com\/#website\"},\"datePublished\":\"2019-01-14T20:12:58+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.mytotalretail.com\/resource\/2018-consumer-returns-in-the-retail-industry\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.mytotalretail.com\/resource\/2018-consumer-returns-in-the-retail-industry\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.mytotalretail.com\/resource\/2018-consumer-returns-in-the-retail-industry\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.mytotalretail.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resources\",\"item\":\"https:\/\/www.mytotalretail.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"2018 Consumer Returns in the Retail Industry\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.mytotalretail.com\/#website\",\"url\":\"https:\/\/www.mytotalretail.com\/\",\"name\":\"Total Retail\",\"description\":\"The Retailer's Source for Content & Community\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.mytotalretail.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"2018 Consumer Returns in the Retail Industry - Total Retail","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.mytotalretail.com\/resource\/2018-consumer-returns-in-the-retail-industry\/","og_locale":"en_US","og_type":"article","og_title":"2018 Consumer Returns in the Retail Industry - Total Retail","og_description":"In 2018, nearly $369 billion in retail sales were lost to returns. In addition, return fraud and return abuse has increased. Nationwide, return fraud costs U.S. retailers $18.4 billion, and when return abuse (e.g., wardrobing\/renting) is factored in, the value rises to $24 billion. To put that in perspective, return fraud and abuse costs retailers $5 to $6.50 for every $100 returned. 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