{"id":60676,"date":"2019-02-05T16:13:29","date_gmt":"2019-02-05T21:13:29","guid":{"rendered":"https:\/\/network.napco.com\/total-retail\/?post_type=resource&p=60676"},"modified":"2019-02-05T16:13:29","modified_gmt":"2019-02-05T21:13:29","slug":"bad-reviews-why-people-write-them-and-what-they-expect","status":"publish","type":"resource","link":"https:\/\/www.mytotalretail.com\/resource\/bad-reviews-why-people-write-them-and-what-they-expect\/","title":{"rendered":"Bad Reviews: Why People Write Them, and What They Expect"},"content":{"rendered":"

As the retail industry continues to evolve and become more competitive, consumers wield more power than ever before. Retailers are only now beginning to understand the power of consumer voices and the impact they make when promoted through the right channels of communication. To find out why customers leave bad reviews, Trustpilot, one of the world’s leading independent review platforms, surveyed more than 1,000 European and North American consumers, including what they expect from retail brands today.<\/p>\n","protected":false},"excerpt":{"rendered":"

As the retail industry continues to evolve and become more competitive, consumers wield more power than ever before. Retailers are only now beginning to understand the power of consumer voices and the impact they make when promoted through the right channels of communication. To find out why customers leave bad reviews, Trustpilot, one of the world\u2019s leading independent review platforms, surveyed more than 1,000 European and North American consumers, including what they expect from retail brands today.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-60676","resource","type-resource","status-publish","hentry","category-product-reviews","tag-bad-reviews","tag-customer-feedback","tag-customer-reviews","tag-product-reviews","tag-reviews","tag-voc-analytics","tag-voice-of-the-customer","tag-voice-of-the-customer-analytics","editorial_type-special-reports","company-trustpilot","sponsor-trustpilot","vertical-retail"],"yoast_head":"\nBad Reviews: Why People Write Them, and What They Expect - Total Retail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mytotalretail.com\/resource\/bad-reviews-why-people-write-them-and-what-they-expect\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bad Reviews: Why People Write Them, and What They Expect - Total Retail\" \/>\n<meta property=\"og:description\" content=\"As the retail industry continues to evolve and become more competitive, consumers wield more power than ever before. Retailers are only now beginning to understand the power of consumer voices and the impact they make when promoted through the right channels of communication. To find out why customers leave bad reviews, Trustpilot, one of the world\u2019s leading independent review platforms, surveyed more than 1,000 European and North American consumers, including what they expect from retail brands today.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mytotalretail.com\/resource\/bad-reviews-why-people-write-them-and-what-they-expect\/\" \/>\n<meta property=\"og:site_name\" content=\"Total Retail\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@MyTotalRetail\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joe Keenan\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mytotalretail.com\/resource\/bad-reviews-why-people-write-them-and-what-they-expect\/\",\"url\":\"https:\/\/www.mytotalretail.com\/resource\/bad-reviews-why-people-write-them-and-what-they-expect\/\",\"name\":\"Bad Reviews: Why People Write Them, and What They Expect - Total Retail\",\"isPartOf\":{\"@id\":\"https:\/\/www.mytotalretail.com\/#website\"},\"datePublished\":\"2019-02-05T21:13:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.mytotalretail.com\/resource\/bad-reviews-why-people-write-them-and-what-they-expect\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.mytotalretail.com\/resource\/bad-reviews-why-people-write-them-and-what-they-expect\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.mytotalretail.com\/resource\/bad-reviews-why-people-write-them-and-what-they-expect\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.mytotalretail.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resources\",\"item\":\"https:\/\/www.mytotalretail.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Bad Reviews: Why People Write Them, and What They Expect\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.mytotalretail.com\/#website\",\"url\":\"https:\/\/www.mytotalretail.com\/\",\"name\":\"Total Retail\",\"description\":\"The Retailer's Source for Content & Community\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.mytotalretail.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Bad Reviews: Why People Write Them, and What They Expect - Total Retail","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.mytotalretail.com\/resource\/bad-reviews-why-people-write-them-and-what-they-expect\/","og_locale":"en_US","og_type":"article","og_title":"Bad Reviews: Why People Write Them, and What They Expect - Total Retail","og_description":"As the retail industry continues to evolve and become more competitive, consumers wield more power than ever before. 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