{"id":85149,"date":"2025-10-21T16:33:19","date_gmt":"2025-10-21T20:33:19","guid":{"rendered":"https:\/\/www.mytotalretail.com\/?post_type=article&p=85149"},"modified":"2025-10-21T16:33:19","modified_gmt":"2025-10-21T20:33:19","slug":"aws-outage-posed-significant-challenge-for-the-retail-industry","status":"publish","type":"article","link":"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/","title":{"rendered":"AWS Outage Posed Significant Challenge for the Retail Industry"},"content":{"rendered":"

While its systems are back online, yesterday’s massive Amazon Web Services (AWS) cloud services outage brought down thousands of high-profile apps, websites and online platforms<\/a> with it. The outage on Monday prevented consumers from making purchases on certain apps and websites whose e-commerce platforms, backend infrastructure, or customer-facing tools rely heavily on AWS. For example, retailers whose checkout, inventory, or transaction systems are hosted on AWS faced downtime, slowed performance or the inability to process orders during the outage. That led to abandoned carts and lost revenue. Mehdi Daoudi<\/a>, CEO of internet performance monitoring firm Catchpoint<\/a>, estimates the total financial impact of the AWS service disruption will be in the billions of dollars.<\/span><\/p>\n

Total Retail’s Take:<\/strong> In addition to the lost sales cited above, the AWS outage had other negative consequences for many retailers. Those include an erosion of brand trust, with consumer perception of unreliability, fairly or unfairly, leading to reduced revisit rates, loyalty, and conversion in subsequent visits. Furthermore, consumer-facing e-commerce storefronts are just one area upon which retailers rely on cloud services from AWS. The outage impacted inventory data, warehouse systems, fulfillment APIs, and other internal operating systems, with that disruption being felt in supply chain (e.g., fulfillment delays), customer service, and IT functions. Following the AWS outage, retailers would be wise to evaluate multi-cloud or redundant architectures to mitigate cloud risk from a single provider.<\/p>\n","protected":false},"excerpt":{"rendered":"

While its systems are back online, yesterday’s massive Amazon Web Services (AWS) cloud services outage brought down thousands of high-profile apps, websites and online platforms with it. The outage on Monday prevented consumers from making purchases on certain apps and websites whose e-commerce platforms, backend infrastructure, or customer-facing tools rely heavily on AWS. For example, […]<\/p>\n","protected":false},"author":136,"featured_media":85150,"comment_status":"closed","ping_status":"closed","template":"","coauthors":[102957],"class_list":["post-85149","article","type-article","status-publish","has-post-thumbnail","hentry","category-e-commerce","category-e-commerce-platforms","category-software","tag-amazon-cloud-computing","tag-amazon-web-services","tag-aws","tag-aws-outage","tag-cloud-computing","tag-e-commerce-platforms","tag-software","tag-website-downtime","editorial_type-news","collection-today-on-total-retail","vertical-retail"],"yoast_head":"\nAWS Outage Posed Significant Challenge for the Retail Industry<\/title>\n<meta name=\"description\" content=\"While its systems are back online, yesterday's massive Amazon Web Services (AWS) cloud services outage brought down thousands of high-profile apps, websites and online platforms with it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AWS Outage Disrupts the Retail Industry\" \/>\n<meta property=\"og:description\" content=\"While its systems are back online, yesterday's massive Amazon Web Services (AWS) cloud services outage brought down thousands of high-profile apps, websites and online platforms with it.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/\" \/>\n<meta property=\"og:site_name\" content=\"Total Retail\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.mytotalretail.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GettyImages-2207803361.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"683\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"AWS Outage Disrupts the Retail Industry\" \/>\n<meta name=\"twitter:site\" content=\"@MyTotalRetail\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Joe Keenan\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/\",\"url\":\"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/\",\"name\":\"AWS Outage Posed Significant Challenge for the Retail Industry\",\"isPartOf\":{\"@id\":\"https:\/\/www.mytotalretail.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.mytotalretail.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GettyImages-2207803361.jpg\",\"datePublished\":\"2025-10-21T20:33:19+00:00\",\"description\":\"While its systems are back online, yesterday's massive Amazon Web Services (AWS) cloud services outage brought down thousands of high-profile apps, websites and online platforms with it.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/#primaryimage\",\"url\":\"https:\/\/www.mytotalretail.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GettyImages-2207803361.jpg\",\"contentUrl\":\"https:\/\/www.mytotalretail.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GettyImages-2207803361.jpg\",\"width\":1024,\"height\":683,\"caption\":\"AWS Outage Posed Significant Challenge for the Retail Industry\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.mytotalretail.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\/\/www.mytotalretail.com\/articles\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"AWS Outage Posed Significant Challenge for the Retail Industry\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.mytotalretail.com\/#website\",\"url\":\"https:\/\/www.mytotalretail.com\/\",\"name\":\"Total Retail\",\"description\":\"The Retailer's Source for Content & Community\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.mytotalretail.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AWS Outage Posed Significant Challenge for the Retail Industry","description":"While its systems are back online, yesterday's massive Amazon Web Services (AWS) cloud services outage brought down thousands of high-profile apps, websites and online platforms with it.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/","og_locale":"en_US","og_type":"article","og_title":"AWS Outage Disrupts the Retail Industry","og_description":"While its systems are back online, yesterday's massive Amazon Web Services (AWS) cloud services outage brought down thousands of high-profile apps, websites and online platforms with it.","og_url":"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/","og_site_name":"Total Retail","og_image":[{"width":1024,"height":683,"url":"https:\/\/www.mytotalretail.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GettyImages-2207803361.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_title":"AWS Outage Disrupts the Retail Industry","twitter_site":"@MyTotalRetail","twitter_misc":{"Est. reading time":"2 minutes","Written by":"Joe Keenan"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/","url":"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/","name":"AWS Outage Posed Significant Challenge for the Retail Industry","isPartOf":{"@id":"https:\/\/www.mytotalretail.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/#primaryimage"},"image":{"@id":"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/#primaryimage"},"thumbnailUrl":"https:\/\/www.mytotalretail.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GettyImages-2207803361.jpg","datePublished":"2025-10-21T20:33:19+00:00","description":"While its systems are back online, yesterday's massive Amazon Web Services (AWS) cloud services outage brought down thousands of high-profile apps, websites and online platforms with it.","breadcrumb":{"@id":"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/#primaryimage","url":"https:\/\/www.mytotalretail.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GettyImages-2207803361.jpg","contentUrl":"https:\/\/www.mytotalretail.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GettyImages-2207803361.jpg","width":1024,"height":683,"caption":"AWS Outage Posed Significant Challenge for the Retail Industry"},{"@type":"BreadcrumbList","@id":"https:\/\/www.mytotalretail.com\/article\/aws-outage-posed-significant-challenge-for-the-retail-industry\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.mytotalretail.com\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/www.mytotalretail.com\/articles\/"},{"@type":"ListItem","position":3,"name":"AWS Outage Posed Significant Challenge for the Retail Industry"}]},{"@type":"WebSite","@id":"https:\/\/www.mytotalretail.com\/#website","url":"https:\/\/www.mytotalretail.com\/","name":"Total Retail","description":"The Retailer's Source for Content & Community","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.mytotalretail.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.mytotalretail.com\/wp-json\/wp\/v2\/article\/85149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mytotalretail.com\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.mytotalretail.com\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/www.mytotalretail.com\/wp-json\/wp\/v2\/users\/136"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mytotalretail.com\/wp-json\/wp\/v2\/comments?post=85149"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mytotalretail.com\/wp-json\/wp\/v2\/media\/85150"}],"wp:attachment":[{"href":"https:\/\/www.mytotalretail.com\/wp-json\/wp\/v2\/media?parent=85149"}],"wp:term":[{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.mytotalretail.com\/wp-json\/wp\/v2\/coauthors?post=85149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}