1.0Total Retailhttps://www.mytotalretail.comJoe Keenanhttps://www.mytotalretail.com/author/jkeenan/The Danger of Digital - Total Retailrich600338<blockquote class="wp-embedded-content" data-secret="ZYNQLXLBIr"><a href="https://www.mytotalretail.com/resource/the-danger-of-digital/">The Danger of Digital</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.mytotalretail.com/resource/the-danger-of-digital/embed/#?secret=ZYNQLXLBIr" width="600" height="338" title="“The Danger of Digital” — Total Retail" data-secret="ZYNQLXLBIr" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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More than 1,000 marketing and customer experience leaders in the U.S. and U.K. were surveyed to determine if internal processes enable companies to deliver the experience promised to customers. This report from customer engagement and analytics software provider Calabrio reveals key findings and missed opportunities in digital customer communication strategies.