1.0Total Retailhttps://www.mytotalretail.comJoe Keenanhttps://www.mytotalretail.com/author/jkeenan/The How-To Guide to Omnichannel Support - Total Retailrich600338<blockquote class="wp-embedded-content" data-secret="jIxbKNf4YC"><a href="https://www.mytotalretail.com/resource/the-how-to-guide-to-omnichannel-support/">The How-To Guide to Omnichannel Support</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.mytotalretail.com/resource/the-how-to-guide-to-omnichannel-support/embed/#?secret=jIxbKNf4YC" width="600" height="338" title="“The How-To Guide to Omnichannel Support” — Total Retail" data-secret="jIxbKNf4YC" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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Even if companies understand that an omnichannel approach performs better in terms of operational metrics and meeting customer expectations, there’s still the question of how to do it. How should companies go about adopting an omnichannel support solution? With data from the Zendesk Benchmark, our index of product usage data from 45,000 Zendesk customers, we put together findings on best practices when it comes to launching new channels, integrating existing channels, and teaming up with the right technology partners.