Artificial Intelligence (AI)

Walmart is diving into the world of artificial intelligence by launching a series of AI improvements, including a new customer support chatbot, a Roblox activation, and personalized Walmart.com homepages. Calling it a "strategy to accelerate adaptive retail," Walmart said in a press release its propriety AI, generative AI, augmented reality (AR) and immersive commerce platforms…

As retailers leverage online shopping options for busy customers this holiday season, they’re finding that industry-wide, sales are up (and continuing to rise), and the industry is expected to exceed $6 trillion in sales this year. Across all shopping channels, from in person, to picking up in-store, to ordering something online if it’s not available…

Recently, ASOS made a splash in the e-commerce world by utilizing Nibble during its annual sample sale. For those unfamiliar, Nibble is an artificial intelligence chatbot that allows customers to negotiate deals on their items. Some shoppers reported receiving deals as much as 40 percent off items that were already listed on sale. The implementation…

Whenever something captures our interest we tend to think of it as completely different from everything that came before, but in reality most innovations build on past knowledge. Therefore, you may be underestimating what you already know. Bots used to train artificial intelligence models are a good example of this phenomenon. We often get questions…

In the past few years, self-service tools have become a cornerstone of online shopping. These tools are great for confident shoppers who know what they're looking for but need a nudge in the right direction. Many great businesses have mastered self-service and the other tools necessary to support digital transactions. Nevertheless, companies still wish to…

In a rapidly evolving digital landscape, search is essential for large enterprises. Early search engines worked as keyword retrieval engines but have since evolved into semantic search engines as customer searches have become broader and less focused on exact words. Retailers continuously personalize their search engines based on customer preferences and engagement patterns. Now, the…

Adoption of artificial intelligence across the retail sector is on the rise, with over half (54 percent) of businesses reporting plans to invest major amounts in the technology over the next five years, mainly to aid in marketing operations (58 percent), according to a new report from BSI. However, the report found the healthcare industry…

Back-to-school shopping, like other large retail events, demands careful supply chain planning to avoid bottlenecks and delays from large orders. With this year's projected spending lower than last year's, retailers need to accurately forecast demand to prevent overstocking while meeting consumers’ needs. Artificial Intelligence (AI) Optimizes Inventory Purchase Decisions AI is capable of analyzing consumer…

The retail landscape is on the brink of one of the most transformative eras in decades. With new emerging technologies like artificial intelligence and consumer behaviors always evolving, the retail industry must not only be able to keep up, but must be able to stay one step ahead as these trends reshape how and where…

Customer expectations are at an all-time high. The facilitation of near-instant gratification has led to reduced consumer patience and more frequent temper tantrums. Though no-wait resolution is a common expectation from customers seeking support, delivering abuse to contact center agents shouldn't be the default response to an imperfect interaction. Unfortunately, a recent study found that…