Store Design
It wasn't long ago that every suburb was chasing the same elite retailers. They would create special zones to give residents all the must-have shopping amenities: big-box outlets, DIY shops, grocery stores, and fashion boutiques to browse at their leisure. Then came the e-commerce explosion. Shoppers’ trips became more calculated, with less time spent browsing…
Based on the buzz around the new Forty Five Ten at Hudson Yards in New York City, and the Virgil Abloh installation at Louis Vuitton on Fifth Avenue, there's a clear trend at the moment for dramatic art installations in retail. Personally, I love seeing these come to life, shopping them, and designing them. However,…
Despite growth in the direct-to-consumer and e-commerce models, when it comes to longevity and success for retail, the physical store remains in the pole position. In fact, only 11 percent of sales are expected to come from e-commerce in 2019. However, stores can't just rest on their laurels and wait for sales to roll in; they have to engage customers and…
Amazon.com is shutting down all 87 of its U.S. pop-up stores in April, ending the retailer’s years-long experiment with these small shops as it tinkers with an evolving brick-and-mortar strategy, The Wall Street Journal reported yesterday. Amazon has pop-ups inside Whole Foods locations, Kohl's stores and malls around the U.S. The shops let customers try…
Despite filing for bankruptcy twice in just over two years, RadioShack announced a partnership with HobbyTown, a toy and hobby retailer, which will bring the electronics retailer's branded merchandise to 60 HobbyTown franchise locations across the U.S. The new stores will be called "RadioShack Express." Over time the new RadioShack Express “store-within-a-store” concept will be rolled out to HobbyTown…
Lands’ End earlier this month unveiled a new 5,000-square-foot store concept in Kildeer, IIl. According to the company, it’s the first of four to six stores Lands’ End plans to open in 2018. The new store offers a “customer first” modern shopping experience, including a fitting room lounge with comfortable chairs, catalogs, a phone connected to the…
Imagine for a minute that instead of going to the mall, you lived there. Now, imagine that that mall wasn’t just a parcel of real estate with dozens of national retail chain tenants selling often largely undifferentiated merchandise, but instead was magically transformed into a highly differentiated mixed-use space whose sole mission was to cater…
Tommy Bahama is winning over today’s distracted consumers by focusing on unique, unconventional retail experiences for them, according to Doug Wood, CEO of the Seattle-based manufacturer and retailer of casual men's and women's sportswear and activewear, who spoke at the 2017 SAP Retail Executive Forum in New York City yesterday. Case in point: Wood discussed…
Matching the right product with the right customer requires creating and executing a tailored assortment in each location.
If I wanted to wait in a long line, wander aimlessly and have my personal space invaded, I would have gone to a theme park. Unfortunately, this type of inconvenience is penetrating the big-box shopping experience, and with more on-the-go consumers than ever, people are heading to smaller-format stores (not to mention the smallest format…




