Loyalty Programs

In episode 417 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Thomas Kirk, global loyalty strategy director, and Claudio Corti, global membership strategy senior manager at Adidas, the second largest sportswear manufacturer in the world. Listen in as Kirk and Corti discuss how Adidas collects customer feedback around its adiClub loyalty program (1:35) and how adapting…

In episode 416 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Deanna Hernandez, senior manager of digital offers and loyalty at McDonald's, the leading global foodservice retailer. Hernandez discusses her role and responsibilities (0:43), how McDonald's is evolving to match consumers' changing digital behaviors (1:40), and how digital engagement results in more loyal customers for…

Grocery loyalty programs enjoy widespread popularity. Our recent survey and report, Grocery’s Great Loyalty Opportunity, found that 70 percent of North Americans belong to at least one. And amid rising food costs, they’ve become more popular as consumers seek value (73 percent) and discounts (62 percent) from brands. Shoppers also have firm preferences about how to…

In episode 414 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Valerie Grant, lifecycle marketing manager at Kroger, an American grocer operating a variety of banner names. Grant discusses her role leading engagement and retention membership marketing (0:45), how Kroger differentiates its approach between brand and lifecycle marketing (1:45), and the importance of agile, sustainable marketing…

Global health and wellness company GNC recently launched its free supplemental health care service, GNC Health. In this video interview, Editor-in-Chief Joe Keenan speaks with Allison Bentley, senior director of strategic initiatives at GNC, to learn more about the program. Bentley discusses why the company added GNC Health as a benefit to its GNC PRO Access membership, how the program…

Under Armour announced earlier this week the launch of its first-ever loyalty program, UA Rewards, for U.S.-based consumers 16 years and older. Eligible customers can enroll for the program for free on Under Armour’s website or digital apps and platforms. Once enrolled, they can earn points through purchases, product reviews, and challenges on the MapMyRun…

In episode 412 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jenna O'Connor, senior director of loyalty marketing, and Allison Bentley, senior director of merchandising initiatives at GNC, a leading global health and wellness brand. O'Connor and Bentley discuss their roles at GNC (0:55), how the myGNC Rewards loyalty program factors into the organization's overall…

Walmart, together with Expedia Group, is now offering Walmart+ members the chance to earn Walmart cash back when they book vacations through Walmartplustravel.com. The companies said in a press release Wednesday that Walmart+ members will receive 5 percent Walmart Cash on hotels, vacation rentals, car rentals and activities bookings, 2 percent Walmart Cash on all…

GNC, the 87-year-old vitamin and dietary supplement company, announced Tuesday it would be offering its loyalty customers a free supplemental healthcare service. GNC Health is now available exclusively to GNC PRO Access members. A membership to this loyalty program costs $39.99 a year, and the healthcare service includes telehealth appointments for urgent and personal health needs…

In episode 407 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kelly Mahoney, vice president of customer marketing at Ulta Beauty, the largest U.S. beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. During the interview, Mahoney discusses her role's dual responsibilities across marketing and loyalty…