Analytics

Discerning consumers expect more from their online shopping experiences, especially during the busy holiday season when timely delivery, readily available products, and seamless checkout and return policies are more important than ever. In fact, the holiday season is often a “make or break” time for most retailers, particularly smaller ones eager to make a big…

Global partnerships have become a necessary function of growth and success in the retail industry, particularly in the face of a downward economy that's only now starting to trend upward. These partnerships are the linchpin to success in the modern retail world. However, in a digital-first landscape, these global partnerships have the capacity to trigger…

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The era of the mystery shopper is gone. Today, retailers hungry for competitive data only need a tool to access that information on the web; customer experiences, competitors’ pricing, sales and stock data, etc. Public web data collection is the secret of top e-commerce performers. Your biggest competitor is able to immediately react to your…

Despite the fact that the retail landscape continues to undergo massive waves of post-COVID evolution, there are many things that still haven’t changed — like the fact that consumers continue to go to physical stores to shop and that the physical portion of retailers' businesses still command the largest share of their revenues by a…

Growth and data go hand in hand in today’s e-commerce landscape. When companies are considering how to execute a successful e-commerce growth strategy, data should be their first port of call — and their last. With accurate, high-quality data, decision makers can quickly and effectively analyze the current state of their businesses. They can answer questions in…

In a tight economy, retaining customers is crucial for the survival of any retail company. However, despite the best efforts of businesses, unhappy customers can still occur, leading to a range of issues such as negative reviews, decreased customer loyalty, and lost revenue. The Impact of Unhappy Customers in a Tight Economy Retaining customers in…

Marketers have long relied heavily on third-party data. However, third-party data is going away due to privacy changes. And this has fed a narrative of signal loss in digital advertising that has often made it seem as if signal loss is the inevitable result of the data privacy movement. But that’s not necessarily the case.…

Understanding multichannel performance and profitability remains an existential struggle for consumer and CPG brands, and organizations often fail to develop reliable and automated analytics, especially for those expanding their Amazon.com presence. Amazon has provided some, but quite limited, help to this end. Although Amazon’s updated API (the SP-API) — released toward the end of 2021…

Having survived the greatest pandemic of our lifetime, America’s retail stores and shopping malls have shown their endurance, resilience and continued relevance in our society. Now, they're undergoing an identity change, turning from places to buy things into places to do things, where customers pay not for products, but gather to enjoy experiences. This evolution…