Today on Total Retail

Nike announced a new round of layoffs last week affecting approximately 1,400 employees across the organization, mostly concentrated in its technology department. In a note from COO Venkatesh Alagirisamy, Nike said the layoffs were part of its broader “Win Now” turnaround strategy aiming to reshape its technology team, modernize its Air manufacturing, move some of…

In episode 506 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kathy Gagliano, executive vice president of merchandising at Books-A-Million, the second largest bookstore retailer operating more than 220 stores in the United States. The discussion begins with the history of the company, dating all the way back to 1917 (0:55). According to Gagliano, the…

In the U.S., e-commerce sales are projected to reach $1.8 trillion by 2030, according to Forrester. Even then, online will account for just 29 percent of total retail sales, with the remaining 71 percent, around $4.4 trillion, still happening in physical stores. Yet so many loyalty programs are still built around earning points online. Our…

2026 is delivering both challenges and opportunities for retailers and the retail sector. There is no avoiding the unknowns of supply chain pressures and inconsistent consumer purchasing confidence. However, there are opportunities for retailers that get the in-store and omnichannel experience equation right to spur sales, customer loyalty, and satisfaction. Core pieces of this puzzle…

Google is turning Gemini into a storefront. By letting people shop and check out directly inside Gemini, partnering with giants like Walmart, Google has solved the convenience problem. For consumers it means fewer clicks and less friction between discovery and purchase. But for retailers this creates a massive blind spot. When artificial intelligence becomes the…

Best Buy announced Wednesday that its CEO, Corie Barry, would be replaced by another executive at the consumer electronics retailer, Chief Customer, Product and Fulfillment Officer Jason Bonfig. Bonfig will succeed Barry on Oct. 31, when he will also join the board. Barry will stay on as strategic advisor for six months following Bonfig's appointment.…

If it feels like customers are harder to win over right now, it’s because they are. Across categories and price points, we are all scrutinizing purchases more carefully, weighing alternatives more thoroughly, and demanding clearer value before we buy. Several forces are converging to create this moment of heightened selectivity. Consumers are more informed than…

Retail has always been about conversation. Long before artificial intelligence, the best store associates knew the real sale happened in the exchange — the “what are you looking for today?” that turned a browser into a buyer. Yet somehow, as the industry raced to digitize everything, that conversational instinct got lost and replaced with menus,…

Retailers have spent the last decade racing toward speed. Faster checkouts. Faster deliveries. Automated personalization. Shoppers want it, and retailers have been more than happy to oblige. For years, that speed helped build loyalty. Brands could keep up with consumer expectations while rewarding customers with convenience they could count on. But it’s no longer enough:…

Retailers are facing mounting pressure from one area that’s become impossible to ignore: labor. Pricing, promotions, and inventory strategies only succeed if there are enough people in place to execute them. For independent retailers, labor is no longer just a cost center. It has become the determining factor in whether plans translate into results. When…