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Over the last few years, most retail organizations have gone all-in on "digital transformation." They’ve bought the software, hired the data experts, and built impressive tech stacks. But here’s the reality: even with all those tools, many marketing teams still feel like they’re driving a Ferrari on a dirt road. If the data says on…
Target on Tuesday posted another quarter of falling revenue and decreased customer traffic at its stores, though its shares rose as the retailer’s earnings beat estimates and it said it's poised to end its sales slump, reports CNBC. The big-box retailer, which is in the middle of a turnaround effort, said sales and traffic trends…
As domestic markets mature and competition intensifies, retailers are increasingly looking beyond their home borders for growth. Cross-border e-commerce is no longer reserved for enterprise brands with unlimited budgets. It has become a viable and strategic expansion path for retailers of all sizes. In fact, global retail e-commerce sales are forecast to reach $6.8 trillion…
With another holiday shopping season behind us, the retail community has a brief moment to pause and reflect on what lies ahead. In this spirit, now is the time for predictions. Granted, no one has a crystal ball and geopolitical events can upend even the steadiest of markets, however, there is value in taking stock…
Holiday shopping trends revealed a sharp divide within the retail industry, and big-box stores are caught in the middle. Industry consumer spending data from the biggest pre-Christmas weekend of the year, Black Friday/Small Business Saturday, shows a clear bifurcation of shopping habits. Mid-market retailers report stagnant growth and missed targets, like Target’s 16 percent profit…
Buy online, pick up in-store. Five words that sound simple … until a wrong item turns an excited customer into a lost one. BOPIS (buy online, pick up in-store), BOSS (buy online, ship to store), and BORIS (buy online, return in-store) have evolved from convenience features into measurable revenue channels. The math is compelling: a…
Walmart has agreed to pay $100 million to settle Federal Trade Commission (FTC) claims that the retailer misled delivery drivers about the pay and tips they could earn. The FTC alleged Walmart caused drivers with its delivery service, Spark, to lose tens of millions of dollars worth of earnings by showing them inflated figures for what…
During the 2025 holiday season, fulfillment became far more visible than many retailers expected. Economic uncertainty shaped conservative planning assumptions heading into peak season, however, once the season was underway, execution mattered more than forecasts. Why? Because consumer demand didn’t soften. In fact, Adobe Analytics reported more than $10 million in online spend every minute…
The retail landscape has undergone more transformation in the last 24 months than in the previous decade. While the past few years were defined by the rise of enterprise artificial intelligence optimizing supply chains and back-office efficiencies, 2026 marks the year the "AI agent" officially takes the driver’s seat in the consumer journey. As we…
For retailers everywhere, a primary objective for achieving success in 2026 is converting global demand into revenue. In an interconnected world, your brand can be discovered by a global audience across platforms and languages. A consumer in Argentina, for example, may encounter your brand through an English search result automatically translated into Spanish, without any…
A group of about 20 Senate Democrats on Monday revealed legislation calling for full refunds following the Supreme Court ruling that President Donald Trump's imposed tariffs were illegal. Separately, FedEx filed a lawsuit on Monday demanding a full refund, according to the BCC. The Supreme Court ruling last week — which said that Trump overstepped…
After over a decade of conversation about the decline of brick-and-mortar retail, the current state of the market is proving the industry’s resilience, with retailers fighting for physical space. The demand for well-located, quality retail space exceeds the available inventory, intensifying the competition for valuable real estate and driving rents up. Clever retailers have become…
U.S. retailers now face a heightened antislavery risk at the border. Picture a routine day at a busy port. An inspector opens a box of imported snacks and notices a small logo. The shipment stops immediately. U.S. Customs and Border Protection detains the goods and flags related shipments at other ports. Inside the company, teams…
The innumerable artificial intelligence shopping agents launched before Black Friday last year came at the most opportune time, as tighter spending budgets drove consumers to embrace the technology and lean on its ability to instantly discover the best gifts at the best possible prices. Despite consumers largely being skeptical of AI, this past holiday shopping…
For retail and e-commerce leaders, the story is becoming all too familiar. A polished demo. A convincing return on investment model. Promises that a new warehouse management, fulfillment, or visibility platform will “pay for itself” in 12 months to 18 months. The business case is approved, contracts signed. And a few years later, the organization…
Bath & Body Works launched an authorized storefront on Amazon.com in its latest effort to sell products outside its stores, reports CNBC. The mall-favorite brand is making some of its best-selling fragrances, bodywashes, hand soaps and candles available for Amazon’s U.S. shoppers. The selection is also eligible for Prime shipping. The Amazon launch signals Bath…
Retail media’s rise has been fast and decisive. Spending is projected to reach $71.1 billion in 2026, with nearly every major retailer now offering advertisers some version of a retail media network. The names leading the charge are familiar: Amazon.com, Walmart, Kroger, Albertsons. These platforms have proven that when purchase data, media inventory, and measurement…
For nearly two decades, online shopping followed a familiar pattern: search, browse, compare, click. Retailers fought for attention with search engine optimization tactics, paid ads and optimized product pages designed to nudge a human toward “Buy Now.” Artificial intelligence has rewritten the script. Agentic commerce, where AI agents search, evaluate, recommend, and even complete purchases…
The retail media sector is expanding rapidly. In Europe, it’s growing at nearly four times the pace of the wider digital advertising market, according to figures from IAB Europe, and it’s forecast to hit €31 billion by 2028. For all its potential, retail media can also be complex and demanding, particularly for smaller advertisers with…
Artificial intelligence promised to kill gut decisions in retail. Instead, it made guessing more expensive. Retailers have added more AI tools, more dashboards, more predictive models — all of which have created more noise. And it’s left retailers more uncertain about their decisions and further from their customers than ever before. The problem with retail’s…




