Customer Data

Artificial intelligence is rapidly transforming cybersecurity, and retail is feeling the impact. As retailers adopt AI to personalize customer experiences, optimize supply chains, and streamline operations, the cybersecurity stakes have never been higher. For chief information security officers (CISOs), AI is more than a defensive tool — it’s a strategic asset that reshapes how organizations…

Artificial intelligence has become the centerpiece of 2026 retail planning, promising lower costs, faster decisions, and more personalized experiences. Consumers are on board, showing growing interest in tools like conversational AI and purchase agents. However, even as 90 percent of retailers say they’re using AI, a recent Amperity survey reveals that only 11 percent are…

French fashion giant Chanel is the latest company to suffer a data breach in an ongoing wave of Salesforce data theft attacks. Chanel says the breach was first detected on July 25 after threat actors gained access to a Chanel database hosted at a third-party service provider, as first reported by WWD. The breach only…

Retailers today face a perfect storm: economic uncertainty, evolving tariffs, and fast-shifting customer expectations. In response, artificial intelligence investment is accelerating. However, despite the momentum, research shows only 28 percent of executives feel they're using AI effectively, while in retail, one-third of companies have yet to start meaningful AI adoption. This isn't just a technology…

Picture two shoppers: one is browsing a massive online marketplace like Amazon.com or Walmart, the other is on a smaller retailer’s website looking for the exact same thing, “boots.” The first shopper sees a tailored list of options relevant to their location, price range, past activity, even the weather in their ZIP code. The second?…

Retailers today face an unprecedented pace of change. Shifting customer expectations, supply chain instability, and tariff uncertainty are challenging even the most sophisticated operators to make faster, smarter decisions. But while many have invested in data tools, few have tackled the deeper issue: how data is accessed and used across the business. Through conversations with…

Learn how retail marketing teams eliminate bottlenecks, personalize at scale, and act in real time through AI-optimization.

The North Face and Cartier have become the latest brands to report that hackers have stolen customer data in cyber attacks, reports Yahoo Finance. Both brands have reported that data such as customer names and email addresses have been accessed, although financial information hasn't been affected. Outdoor clothing brand The North Face said it was…

It’s no secret that today’s consumers crave experiences, interactions and benefits beyond cookie-cutter promotional emails that use their first names. Retailers recognize this desire from customers and so continue collecting their data to create improved membership programs and personalized experiences. Nevertheless, customers remain unsatisfied. Why? Consumers believe loyalty flows in only one direction, from the…

The digital advertising world is under pressure — and not just from changing consumer behavior or rising acquisition costs. The real shakeup is happening in courtrooms. Antitrust lawsuits against Google and Meta are challenging the core of how digital ads work. These aren’t abstract legal battles. They’re going after the mechanics of targeting, measurement and…