Technology

Cybercriminals follow consumer behavior, and the holiday season provides a prime opportunity. As shoppers continue to make purchases online and in-store, attackers are increasingly leveraging artificial intelligence tools to accelerate attacks, putting both consumers and retailers at risk. To preserve consumer trust and protect brand reputations, retailers must safeguard against attacks that can compromise valuable…

With holiday 2025 in full swing, retailers must ensure their technology and operations can support rising demand and higher consumer expectations. This comes at a time when mobile technology is emerging as the critical backbone of operational readiness and a key differentiator for this year’s holiday shopping season. Forward-thinking retail leaders have already explored the…

Last year’s holiday season set new records for online shopping, with e-commerce sales on Black Friday climbing more than 10 percent and Cyber Monday sales up more than 7 percent year-over-year, according to Adobe Analytics. With this year’s peak season expected to bring even higher online volumes, retailers must be ready to handle surging traffic,…

Janice Burk, vice president of supply chain technology at Lowe's, discusses how evolving customer expectations have led the company to develop proprietary fulfillment solutions. These systems, which include artificial intelligence and machine learning models, enable efficient order routing and inventory positioning, as well as help employees focus on value-added tasks by automating repetitive ones. In…

Black box code can be a real problem in integrations. They solve a problem quickly; what can be easier than installing a Shopify or BigCommerce app or going to a systems integration firm with their own integration platform. Both approaches have future downsides, however. For the app approach you have no control over them and…

As we settle into the second half of 2025, the retail sector is navigating a complex convergence of artificial intelligence, automation, and evolving customer expectations. The first half of 2025 underscored a pivotal shift in retail technology. Omnichannel growth, experiential formats, AI copilots, and RFID are no longer emerging trends; they're strategic imperatives shaping the…

Over the past decade, retail has transformed dramatically. The rise of omnichannel experiences, personalized digital journeys, and integrations with platforms like Amazon.com pushed retailers to adopt new technologies rapidly. COVID also accelerated this shift with direct-to-consumer (DTC) by forcing the rapid development of experiences. While these moves were necessary, many organizations now face the consequences…

This video features a keynote presentation by Scott Waid, senior vice president, head of technology services at the Atlanta Braves, titled "Tech at Bat: Innovating at Scale to Redefine the Fan Experience." Waid's presentation took place during Total Retail Tech in Atlanta last month. Drawing on more than 30 years of experience at the intersection…

This video features a keynote presentation by Kelly Pedersen, partner, global retail leader at PwC, titled "The Data-Driven Consumer: How Tech Behaviors Are Reshaping Retail" from Total Retail Tech in Atlanta last month. As technology rapidly evolves, so do consumer behaviors — and the implications for retail are profound. In this data-centric session, Pedersen shared…

This video features three fireside chats that were part of a session on supply chain innovation and technology. Alden Miles, vice president, general manager, Quiet, (a wholly owned subsidiary of American Eagle Outfitters Inc.); Julian Van Erlach, senior vice president, global supply chain, fulfillment, and logistics, FabFitFun; and Janice Burk, vice president, supply chain technology, Lowe's, were interviewed…