Technology

Nearly half (49 percent) of U.S. retailers are using store intelligence technologies (including artificial intelligence/machine learning, cameras, etc.), with the number continuing to grow as technology continues to evolve. And one concept that's gaining traction is sensor technology, which could enhance the in-store experience for brands, retailers and consumers. As retailers, in conjunction with brands,…

For retail technology leaders, the pressure of the holiday season doesn’t begin in November. It starts in Q1, builds in Q2, and peaks by August when most retailers stop shipping major new features to avoid instability during the highest revenue quarter of the year. That long lead-up exists for good reason. Even a minor bug…

Artificial intelligence is rapidly transforming cybersecurity, and retail is feeling the impact. As retailers adopt AI to personalize customer experiences, optimize supply chains, and streamline operations, the cybersecurity stakes have never been higher. For chief information security officers (CISOs), AI is more than a defensive tool — it’s a strategic asset that reshapes how organizations…

Black Friday and Cyber Monday (BFCM) are fast approaching, and with them comes one of the most intense tests a retailer’s tech stack will face all year. Everyone talks about traffic spikes and promotions, but what really determines success is the strength of your backend. Integration, data flow, system resilience, and visibility can make or…

Peak season already pushes supply chains to their limits, but heightened consumer demands and disruptions are making today’s e-commerce landscape even more of a challenge. To remain competitive, brands are turning to artificial intelligence-powered logistics providers to ensure packages are delivered with speed, transparency and accuracy. Leveraging key brand data to learn and adapt in…

Retail IT is at a crossroads. As the industry becomes more data-driven, retailers must support a growing number of critical applications, including point-of-sale (POS) systems, real-time inventory tracking, artificial intelligence-powered video analytics, omnichannel experiences, and more. And they must do so all while maintaining speed, security and uptime. Traditional IT infrastructure, often built on siloed,…

Employee safety and well-being have become essential to operational success. While enhancing the customer experience is still key, retailers are realizing that a secure, confident workforce is the foundation for great service, efficient operations, and stronger performance. With rising incidents of theft, harassment and workplace stress, retailers are rethinking how they protect their staff. Beyond…

When a customer asks for help finding a product, how long does your team take to respond? If you’re like most retailers struggling with staffing shortages and communication breakdowns, the answer might be costing you sales. In an age when high-tech innovation is everywhere, a quieter revolution is unfolding inside retail operations, driven not by…

How much of a retail security team’s day is spent chasing ghosts? The patterns are there, hidden within hours of video, thousands of point-of-sale (POS) transactions, and countless access logs. The problem isn't a lack of data; it’s that legacy systems make detective work slow and inefficient. Thieves and organized retail crime rings thrive on…

While at the 2025 CommerceNext Growth Show in New York City last week, Joe Keenan spoke with Ryan Pabelona, vice president of performance marketing at REVOLVE, and Michael Lamb, president and chief commercial officer of RTB House. Pabelona and Lamb discussed how large language models (LLMs) are enabling the fashion retailer to personalize its marketing…