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In this episode of Retail Right Now, Executive Editor Joe Keenan talks about Gymboree's bankruptcy filing, Sears’ jobs cuts, as well as some breaking news — Amazon has purchased Whole Foods, and Wal-Mart has acquired Bonobos.
Griffin Thall, CEO and co-founder of Pura Vida Bracelets, spoke at IRCE last week about his company's use of user-generated content (UGC). In this video, Thall describes Pura Vida's use of UGC collected on social media, and how it adds a sense of trust to the jewelry retailer's email campaigns — no matter which stage of the…
Johanna Tzur, chief marketing officer at James Allen, a diamond bridal jewelry retailer, spoke at IRCE last week about how her company uses video to showcase products. By using 360-degree video imaging and technology to zoom in on the diamonds 40 times, James Allen helps consumers feel confident in their shiny new purchases.
In an interview at IRCE in Chicago, Michael Shady, senior director of web operations at Home Depot, answers questions about the home improvement retailer's use of content as part of its marketing mix. Shady touches on the types of content Home Depot is producing, how that content is distributed, how the effectiveness of its content efforts…
In this episode of Retail Right Now, filmed this week at the Internet Retailer Conference and Expo in Chicago, we review the top retail news of the week, including Sears reaching an amicable resolution in its dispute with power tool supplier One World Technologies; Wal-Mart allegedly punishing workers for using sick days; and Amazon.com's Prime price…
In this episode of Retail Right Now, Caitlin Sullivan recaps the week's biggest retail news, including Amazon.com's parachute shipping label patent, Staples naming a new chief marketing officer, and Wayfair's successful 2016 fiscal year.
Welcome to this week's episode of Retail Right Now. In this episode, Joe Keenan review the week's top retail news stories, including J.C. Penney's new CMO; Warby Parker's new Prescription Check app; and Target's settlement from a 2013 data breach.
Welcome to another episode of Retail Right Now, recapping the week's top retail news. This week, reports came out that Amazon.com may be entering the pharmaceutical business, Lands’ End's new CEO believes omnichannel will save the company, and Starbucks had a software glitch that led customers to get free coffee.
Welcome to another episode of Retail Right Now! Big news in the retail industry this week includes Coach's acquisition of Kate Spade, Forever 21 and Rue 21 being accused of stealing an indie brand's designs, and Amazon.com lowering its free shipping minimum to $25.
Scott Friend, managing director for Bain Capital Ventures, interviewed Jet.com's Marc Lore at Shoptalk in Las Vegas last month. In this video, Total Retail's Joe Keenan caught up with Friend to get his take on the year's top retail trends, technologies and what brands should do to survive the current retail tides.
Charlie Cole, chief digital officer at TUMI, sat down with Total Retail's Taylor Knight at Shoptalk in Las Vegas last week to discuss the luggage brand's digital strategy. Cole explains how TUMI's new partnership with AgileOne is helping the retailer to gain a more complete view of its customers, enabling it to more effectively determine their…
Staples is using IBM's Watson cognitive computing technology to help its online shoppers with "low-end tasks" such as customer service inquiries. In this interview with Staples’ Chief Technology Officer Faisal Masud at the National Retail Federation's Big Show, he explains that Watson also helps influence sales by making the buying process easier and quicker for…
Visa Inc. processed over 100 billion transactions in 2015 with a total volume of $6.8 trillion. Visa's customers range from older boomers all the way to young Gen Z-ers. So, how does the company market to this wide consumer base? Lara Balazs, SVP, head of North America marketing for the company, explains how Visa uses imagery on mobile phones to stand out to customers.
Jamie Gutfreund, global CMO at the digital agency Wunderman, joined a panel of experts at the DMA &THEN conference to discuss what's "next" in marketing. Taylor Knight, associate content editor for Target Marketing, sat down with Gutfreund to pick her brain about what she thinks is the next big thing in marketing and how Gen Z is changing the marketing landscape.
RangeMe is a platform that brings retail buyers and suppliers together to bring the best products to market. RangeMe makes it easy for buyers to quickly find products that are right for them by managing proposals from thousands of suppliers. The company was just honored as the Digital Commerce Startup of the Year at Shop.org's Retail…
The King of Prussia Mall, located right outside of Philadelphia and owned by Simon Property Group, just opened a 155,000 square foot expansion, increasing the mall's footprint to 2.9 million square feet. The East Coast's largest shopping center offers visitors an "unparalleled shopping experience," featuring a state-of-the-art parking garage (with speed ramps and location technology)…
Welcome to the first video in our new Retail Video Spotlight Series. The first series is all about concept stores. Today, we're talking to Rachel Shechtman, founder of STORY, a retail store in New York City that takes the viewpoint of a magazine, changes like a gallery, and sells product like your standard brick-and-mortar store. Hear…
In this video recorded at the Internet Retailer Conference & Exhibition last week, Mark Friedman, president of e-commerce at Steve Madden, discusses the footwear brand's new mobile app; the importance of having a 360-degree view of each customer’s behavior across all selling channels and devices; and how to reach millennial shoppers (hint: hit them at…
In this exclusive interview from the Monetate Summit in Philadelphia this week, Parker Block, director of e-commerce at VF Corporation, parent company of leading brands such as North Face, Timberland, Nautica, Vans and others, discusses how the company is leveraging personalization to create a better online shopping experience for its customers.
Total Retail Executive Editor Joe Keenan interviews Kate Kibler, vice president, direct to consumer, Timberland, on how the outdoor lifestyle brand is working to bridge the gap between online and offline shopping. The conversation took place this week at the National Retail Federation's Big Show in New York City.
