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June 28, 2018 at 3:56 pm
This video originally appeared on Target Marketing, a sister brand of Total Retail. It's kind of hard to get fresh air and sunlight when you're trapped in a cubicle eight hours a day. In this episode of "What Were They Thinking?," a video series featured on Total Retail's sister brand site, Target Marketing, Managing Editor…
June 22, 2018 at 2:37 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the upcoming shopping holiday Amazon Prime Day. Topics addressed in this video include Amazon.com's motivations for launching Prime Day three years ago, how the shopping holiday may change this year, and the opportunities for other retailers and brands to…
June 15, 2018 at 2:58 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss consumer spending for Father's Day. Topics addressed in this video include the product categories forecast to see the biggest boost in sales from Father's Day, the important role gift cards will play, consumers increasing preference for purchasing experiences rather…
June 11, 2018 at 6:55 pm
In an interview last week at the Internet Retailer Conference + Exhibition (IRCE) in Chicago, Steve Mandell, founder and CEO, Just Candy, discusses how the online retailer is using product personalization to help differentiate itself in an increasingly competitive space.
June 8, 2018 at 4:05 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss retailers’ efforts to retain workers, particularly store associates, as the country's labor market tightens. Walmart's decision to offer a tuition subsidy to employees who enroll in college courses to earn degrees in business or supply chain management is the latest…
June 1, 2018 at 2:50 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the growing issue of product returns, including Amazon.com's decision to ban customers it deemed as "serial returners," the impact return fraud is having on the industry, and the steps retailers can take to minimize product returns — including the…
May 25, 2018 at 2:35 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss customer loyalty programs, including the growing trend of paid programs (think Amazon Prime), what customers expect from loyalty programs, and the steps retailers can take to improve their loyalty program. For more information on this topic, check out Kayla…
May 18, 2018 at 2:31 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the General Data Protection Regulation (GDPR), including the implications for retailers’ businesses, steps they can take to ensure compliance, and more. Make sure to check out this video, as the regulation goes into effect a week from today (May…
May 11, 2018 at 5:40 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss Mother's Day retail spending, including online vs. in-store shopping, and the product categories primed to see big sales.
May 4, 2018 at 5:50 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss how Visa's new chargeback rules will impact merchants, as well as the growing threat that e-commerce fraud poses to their businesses.
April 27, 2018 at 3:58 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss one of the fastest-growing e-commerce categories — grocery — with a particular focus on what traditional grocers are doing to update their supply chains and shipping systems to better compete in this new digital reality.
April 13, 2018 at 4:10 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the significance of announcements made this week by REI and Walmart regarding changes they're making to their supply chains, and specifically what's required of their product suppliers.
April 6, 2018 at 5:19 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan offer their analysis on the recent surge in data breaches within the retail industry, from Hudson's Bay (at its Saks Fifth Avenue and Lord & Taylor stores) to Panera Bread to Sears. In addition to providing details on each incident,…
March 30, 2018 at 3:14 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the growing influence of technology within the retail industry. Special attention is paid to the impact that artificial intelligence (AI) can have on retailers’ businesses, from optimizing back-end operations (e.g., inventory management, shipping) to improving the customer experience.
March 23, 2018 at 1:37 pm
In an interview this week at Shoptalk in Las Vegas, Dan Park, CEO of BuildDirect, discusses how the home improvement online marketplace is using artificial intelligence (AI) to optimize merchandising its site, particularly pricing.
March 22, 2018 at 4:32 pm
In an interview this week at Shoptalk in Las Vegas, Brian Seewald, vice president, digital, DSW, talks about how the footwear retailer is using a data platform to help it serve up more personalized shopping experiences, including correct sizing recommendations. The result has been increased conversions and decreased product returns, along with a more engaged…
March 21, 2018 at 5:02 pm
In an interview with Total Retail Executive Editor Joe Keenan this week at Shoptalk in Las Vegas, Lisa Collier, president and CEO of NYDJ, a denim brand for women, discussed how moving to a single data platform has helped the retailer to better deliver personalized customer journeys, resulting in increased engagement and sales.
March 20, 2018 at 10:27 pm
In an interview yesterday at Shoptalk in Las Vegas, Mike Festa, director, Wayfair Next, discussed the home goods brand's release of 3-D visualization within its mobile app. Festa detailed how Wayfair's "View in Room 3D" mobile app feature makes it possible for users to see virtual furniture and decor in the homes before they purchase.
March 16, 2018 at 3:22 pm
In this episode of Retail Right Now, Total Retail's Joe Keenan and Caitlin Sullivan discuss the recent surge in retailers announcing store closures (Toys"R"Us, Foot Locker, Abercrombie & Fitch) and bankruptcy filings (Claire's Stores, The Walking Co.), and what this means for the future of brick-and-mortar retail.
March 9, 2018 at 4:54 pm
In this episode of Retail Right Now, Total Retail's Joe Keenan and Caitlin Sullivan discuss the hot-button issue of online sales tax, which has been in the news recently since the Supreme Court agreed to hear the case of South Dakota v. Wayfair Inc. South Dakota is seeking the authority to collect sales tax for…
