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Sam's Club is known for being an innovator within the retail industry. In this video clip from Total Retail Tech 2022 in Nashville, Tim Simmons, senior vice president and chief product officer of Sam's Club, speaks about the technology foundation fueling the retailer's culture of innovation. You can watch the full recording of Simmons' keynote session from…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss Total Retail’s latest research report, Tips for Boosting Loyalty Program Success: How to Acquire, Retain, and Engage Your Customers. For retailers, there’s a lot at stake around customer loyalty, as loyal customers are retailers’ most valuable customers. The report offers…

Omer Iqbal is the senior vice president of digital strategy and enterprise architecture at Shiseido, one of the top cosmetics companies in the world with a rich portfolio of international brands. While attending Total Retail Tech last fall, Iqbal sat down with our editorial team to discuss how he influences technology decisions at Shiseido, as well…

Wayfair is prioritizing innovation across its organization, supported by technology providers like Toshiba Global Commerce Solutions. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Kevin O’Riordan, head of physical retail and supply chain engineering at Wayfair, and Fredrik Carlegren, vice president of marketing and communications at Toshiba Global Commerce Solutions. In…

The Home Depot is making technology investments to enhance an interconnected shopping journey for its customers. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Muzammil Akram, vice president of technology and store systems at The Home Depot, to learn more about the tools the home improvement retailer…

Maurice Contreras is founder and CEO of Volcanica Coffee, a specialty coffee roaster that imports 150-plus exotic coffees from volcanic regions around the world. While at the National Retail Federation Big Show in New York City earlier this week, Editor-in-Chief Joe Keenan spoke with Contreras about the company and his career background, the online shopping…

Dara Meath is the former divisional chief information officer and development leader of digital and e-commerce at Conair LLC. Earlier this week she was named the new senior vice president and chief technology officer for Build-A-Bear Workshop. While attending Total Retail Tech last fall, Meath sat down with our editorial team to discuss how technology influenced her…

Carol Schuster is the technology and business information advisor at Lafayette 148 New York, a luxury womenswear brand. While attending Total Retail Tech last fall, Schuster sat down with our editorial team to discuss her role at Lafayette 148 and how it's evolving amidst the face-paced retail technology sector. She shares the technology solution she believes will have…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham share insights from the recently released 2022 Top 100 Omnichannel Retailers report. The sixth annual report assessed 100 leading retailers' e-commerce and a brick-mortar stores across eight criteria related to the omnichannel shopping experience. To see the full rankings as well as…

What is big data? How does data help produce artificial intelligence (AI)? How can retailers utilize data and AI best to positively impact their business? Asha Saxena, CEO and founder of Women Leaders in Data and AI, delivered a keynote presentation during Total Retail Tech earlier this year in Nashville. In this video clip from her session, Saxena discusses…

This video features a clip from a panel discussion focused on effective collaboration between marketing and IT departments. It was recorded at Total Retail Tech in Nashville last month. Kristen Gasior, chief transformation officer at Balsam Brands, shares the lessons she's learned from working effectively with IT teams, including establishing better cross-department alignment around business goals.…

Retail technologists are faced with the task of bringing innovation to their organizations. What are today's top digital leaders doing to stay on top of the latest trends and technology in the market, and how it could positively impact their business? And how are they bringing those ideas from concept to implementation? This video features…

Numerous studies have shown that racial and ethnic minorities, as well as women, are still woefully underrepresented in technology roles. However, the retail tech industry doesn't just have a diversity issue; there's an inclusivity issue as well. At a session focused on diversifying your tech workforce during last month's Total Retail Tech event in Nashville,…

Today’s consumers have revolted against the marketplace status quo. They’re now in charge, and retailers must recognize and embrace this fact in order to survive in the new “metail” economy. Joel Bines, managing director at AlixPartners and author of the best-selling book, “The Metail Economy,” shared insight into consumer behavior trends last month, including how retailers…

Ikea U.S. has announced the opening of two new planning studios in the Los Angeles area to increase consumer access to the retailer in the city. In this video interview, Ikea Los Angeles Area Manager Gustavo Tinajero discusses why the home furnishings retailer introduced the new store format, why L.A. is a good fit for the stores, and…

This video features an interview with Tim Simmons, senior vice president and chief product officer of Sam's Club, and moderator Kathy Kimple, executive director of OSF Digital, at Total Retail Tech 2022 in Nashville. Sam’s Club, the membership warehouse club division of Walmart Inc., is well-known for being a retail innovator that’s constantly experimenting with…

This video features an interview with Chandra Holt, CEO and president of Conn's HomePlus, and moderator Laura Wheeler, managing director at Ankura, at Total Retail Tech 2022 in Nashville. Named CEO and president of Conn’s HomePlus in August 2021, Chandra Holt has been hard at work the past year transforming the regional furniture and appliances retailer into a…

This video features a panel discussing brand strategy in the metaverse from Total Retail Tech 2022 in Nashville. Speakers include Mimi Ruiz, Vice President, E-Commerce, PacSun; Justin Hochberg, CEO and Founder, Virtual Brand Group; Ekta Chopra, Chief Digital Officer, e.l.f. Beauty; and moderator Ron Offir, Managing Director, Retail and Consumer Products, Deloitte Consulting. While the metaverse may not be…

This video features a keynote, The AI Factor: How Retailers Can Extract Value From Data, delivered by Asha Saxena, CEO and founder of Women Leaders in Data and AI, at Total Retail Tech 2022 in Nashville. There has been an acceleration of digitalization resulting in more data than ever. Organizations are thinking about how they can…

This video features a keynote, 6 Strategies for Transforming Your Business to Thrive in Today’s 'Me-Centric' Consumer Revolution, delivered by Joel Bines, managing director at AlixPartners, at Total Retail Tech 2022 in Nashville. Let’s face it: Today’s consumers have revolted against the marketplace status quo. They’re now in charge, and retailers must recognize and embrace this…