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How Sur La Table is Maximizing Paid Media ROI
March 28, 2024 at 8:47 pm

While at Shoptalk in Las Vegas earlier this month, Editor-in-Chief Joe Keenan spoke with Philippe Gagnon, vice president of performance marketing at Sur La Table, a nationwide specialty retailer of cookware, kitchen electrics and bakeware; and Trevor Testwuide, CEO and co-founder of Measured, a media optimization platform powered by incrementality intelligence. Gagnon discusses media measurement…

How Maesa's Beauty Brands Are Cultivating Social Audiences
March 26, 2024 at 9:04 pm

While at Shoptalk in Las Vegas last week, Editor-in-Chief Joe Keenan spoke with Oshiya Savur, chief brand and marketing officer at Maesa, creator and manufacturer of exclusive beauty products sold through brands such as Kristin Ess, Hairitage by Mindy McKnight, Flower by Drew, among others. Savur provides an overview of the Maesa business, discusses her…

How CVS Media Exchange Creates Connected Experiences for Customers and Brands
February 6, 2024 at 9:15 pm

While at NRF 2024: Retail's Big Show in New York City, Editor-in-Chief Joe Keenan spoke with Parbinder Dhariwal, vice president and general manager at CVS Media Exchange, CVS Health's retail media network. Dhariwal provides an overview of the retail media arm of the CVS business, including the benefits it brings to both third-party brands and…

Albertsons Media Collective's 'Co-Op Garden' Innovation Approach
February 1, 2024 at 8:58 pm

While at NRF 2024: Retail's Big Show in New York City last month, Editor-in-Chief Joe Keenan spoke with Evan Hovorka, vice president of product and innovation at Albertsons Media Collective, the next-generation retail media arm for Albertsons Companies, Inc. Hovorka provides an overview of the retail media network and his role, the business' approach to…

Tractor Supply Co. Uses AI to Deliver Interconnected Experiences
January 30, 2024 at 5:58 pm

While at NRF 2024: Retail's Big Show in New York City, Editor-in-Chief Joe Keenan spoke with Glenn Allison, vice president of IT applications development at Tractor Supply Company, and Shash Anand, senior vice president of product strategy at SOTI, an industry leader in simplifying business mobility solutions. Allison and Anand discuss the use of artificial…

How ThriftBooks is Using AI to Scale its Business
January 25, 2024 at 4:12 pm

While at NRF 2024: Retail's Big Show in New York City last week, Editor-in-Chief Joe Keenan interviewed Barbara Hagen, vice president of sales and marketing at ThriftBooks, an independent online used book seller, to discuss the company's use of artificial intelligence. Hagen provides a brief overview of the company and discusses its growth over its…

Stop & Shop is Using Robotics to Improve CX, Community Engagement
January 23, 2024 at 1:15 pm

While at NRF 2024: Retail's Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Karen Mitchell, senior vice president and chief marketing officer of Stop & Shop, a supermarket chain, to learn more about how the business is using robotics to improve the in-store customer experience as well as create engaging…

Kitchen Brand Houzer Invests in D2C Growth
January 18, 2024 at 8:28 pm

While at NRF 2024: Retail's Big Show in New York City this week, Editor-in-Chief Joe Keenan spoke with Michael Challinger, CEO of Houzer, an emerging kitchen and bathroom product company, to learn more about the brand's partnership with commerce platform BigCommerce. Challinger discusses transforming the Houzer digital business after joining the company as CEO, why…

Why Dara Meath Brought Her T-90 Leadership Strategy to Build-A-Bear Workshop
January 4, 2024 at 5:13 pm

Dara Meath is chief technology officer of Build-A-Bear Workshop, a global brand focused on its mission to "add a little more heart to life" by appealing to a wide array of consumer groups who enjoy the personal expression in making their own "furry friends" to celebrate and commemorate life moments. Meath spoke at Total Retail…

Uncovering Trends From the 2023 Top 100 Omnichannel Retailers Report
December 14, 2023 at 1:04 am

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the recently published 2023 Top 100 Omnichannel Retailers report. This seventh annual report, sponsored by Cordial, identifies the companies performing best at delivering frictionless cross-channel shopping experiences based on an evaluation of nine omnichannel services. The nine criteria included buy…

How Shutterfly's Optimized Supply Chain is Crafting Personalized Gifts in Record Time
November 30, 2023 at 10:10 pm

Shutterfly’s personalized products come to life through innovative technology and supply chain efficiencies. During the busy holiday season, the gifting retailer goes the extra mile to ensure products are crafted and delivered in record time. In this video interview, Sally Pofcher, CEO of Shutterfly, discusses what excited her about the opportunity to join the company…

Why Bright Cellars' CEO Joe Megibow Pivoted to 'Off the Shelf' Technology
November 16, 2023 at 8:54 pm

Joe Megibow is CEO of Bright Cellars, an online wine subscription company that uses data to pair people with wine they'll love. Megibow recently spoke at Total Retail Tech in Denver, delivering a keynote on why he opted for an "off the shelf" technology solution to quickly re-platform the business. In this video interview from the…

SuitShop Co-Founder Diana Ganz on Using Tech to Power Rapid Growth
November 10, 2023 at 1:01 am

Diana Ganz is co-founder of SuitShop, a destination for affordable, size- and gender-inclusive, and yours-to-keep suiting. Ganz recently spoke on a panel discussing emerging technology trends at Total Retail Tech in Denver. In this video interview from the event, she provides a overview of the SuitShop business, identifies what she attributes the growth of the business to, and…

Panel: The Emerging Tech That Needs to Be on Retailers' Radars | Total Retail Tech 2023
November 6, 2023 at 4:40 pm

This video features a panel discussing emerging technology in the retail industry from Total Retail Tech 2023 in Denver. Speakers include Diana Ganz, Co-Founder, SuitShop; Sachin Shroff, Vice President, CRM, Loyalty and Marketing Technology, Michaels; Scott Devlin, Chief Information Officer, The Vitamin Shoppe; and moderator Carol Spieckerman, President, Spieckerman Retail. With technology evolving so rapidly, it’s incumbent upon retail…

How The Vitamin Shoppe Tracks Emerging Tech Trends and Approaches Investments
October 26, 2023 at 8:24 pm

Scott Devlin was named chief information officer of The Vitamin Shoppe in January 2023. Devlin spoke on a panel at Total Retail Tech in Denver last month, discussing the emerging technology that needs to be on retailers' radars. In this video interview from the event, he shares how he's transitioned into the C-suite position since taking on…

How Beauty Collective Orveon is Driving E-Commerce Growth for its Brands
October 26, 2023 at 3:36 am

Orveon, the beauty collective behind brands Laura Mercier, BUXOM, and bareMinerals, is shifting its focus and betting big on e-commerce. Since acquiring the three brands almost two years ago, online sales now account for nearly 37 percent of total revenue. In this video interview, Brinn Garner, chief revenue officer, U.S. at Orveon Global, discusses the business, her…

JCPenney Connects People, Processes and Technology for Transformation
October 19, 2023 at 6:54 pm

Vanathy Lakshmi is vice president of product and experiences at JCPenney, leading the iconic American brand through a major transformation. Lakshmi recently spoke at Total Retail Tech in Denver, delivering a keynote on strategies for better managing people, processes and technology. In this video interview from the event, she shares more about her role at JCPenney, how…

How Retailers Are Using Generative AI to Create Value Across Their Organizations
October 16, 2023 at 7:36 pm

Dr. Seth Dobrin, founder and CEO of Qantm AI, a consultancy which provides robust data governance solutions to ensure data accuracy, integrity, and security, presented a keynote presentation at Total Retail Tech last month in Denver. Among a multitude of talking points, Dobrin addressed the ways that retailers and brands must be thinking about how…

Dara Meath, Chief Technology Officer, Build-A-Bear Workshop | Total Retail Tech 2023
October 13, 2023 at 9:22 pm

This video features a keynote from Dara Meath, chief technology officer at Build-A-Bear Workshop, titled "Transforming Your Tech Organization in 90 Days or Less" from Total Retail Tech 2023 in Denver. Technology expert and current chief technology officer at Build-A-Bear Network, Dara Meath will share her real-world experiences from leading and transforming technology teams. She will detail the…

Joe Megibow, CEO, Bright Cellars | Total Retail Tech 2023
October 13, 2023 at 7:44 pm

This video features a keynote from Joe Megibow, CEO of Bright Cellars, titled "Why This CEO Opted for an 'Off the Shelf' Technology Solution" from Total Retail Tech 2023 in Denver. When Bright Cellars was launched over six years ago, there were few “off-the-shelf” solutions available for a subscription business. Over time, Bright Cellars built an entirely proprietary…