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This video features a keynote from Christopher Thomas-Moore (CTM), senior vice president and chief digital officer at Domino's, titled "How Domino's Has Delivered its Digital Transformation" from Total Retail Tech 2024 in Charlotte, NC. A commitment to digital innovation is at the core of Domino’s growth strategy. In this keynote session, Christopher Thomas-Moore (CTM) unveils…

This video features a keynote from Jane Park, CEO and founder of Tokki, titled "Why Technology is at the Core of My Entrepreneurial Spirit" from Total Retail Tech 2024 in Charlotte, NC. Consumer tech entrepreneur Jane Park, CEO and founder of Tokki, a new line of TikTok-friendly gift bags that are digitally equipped with QR code…

This video features a keynote from Shawn Nelson, founder and CEO of Lovesac and author, "Let Me Save You 25 Years: Mistakes, Miracles, and Lessons from the Lovesac Story." The keynote, delivered at Total Retail Tech 2024 in Charlotte, NC, was titled, "Let Me Save You 25 Years — Mistakes, Miracles, and Lessons From the…

Artificial intelligence (AI) is seemingly disrupting everything in today’s world, including retail businesses. At Total Retail Tech last month, retail martech leaders shared their experiences using AI, from implementation to execution to measurement. Lauri Joffe Turjeman, chief marketing officer at American Freight, spoke with Ron Offir, managing director of retail and consumer products at Deloitte…

Bealls, Inc. is a legacy family-owned business undergoing a technology modernization journey. In this video interview, Karen Beebe, chief technology officer of Bealls, Inc., reflects on the company's history, culture and commitment to innovation. Beebe shares how she stays up-to-date on the latest technology advancements for Bealls, Inc., as well as her experience at Total…

Shawn Nelson is an accomplished entrepreneur, having founded furniture and home decor brand Lovesac in 1998. Serving as Lovesac's CEO, Nelson has helped to grow the business from humble beginnings (operating out of his parent's basement) into a $700 million-plus organization. During that journey, Nelson picked up many lessons along the way, which he has…

This video features a fireside chat with Nandini Sankara, vice president, marketing and brand strategy, and spokesperson for Suburban Propane Partners, and Ron Offir, managing director of retail and consumer products at Deloitte Consulting, from Total Retail Tech 2024 in Charlotte, NC. Artificial intelligence (AI) is seemingly disrupting everything in today’s world, including retail businesses.…

This video features a fireside chat with Lauri Joffe Turjeman, chief marketing officer of American Freight, and Ron Offir, managing director of retail and consumer products at Deloitte Consulting, from Total Retail Tech 2024 in Charlotte, NC. Artificial intelligence (AI) is seemingly disrupting everything in today’s world, including retail businesses. The technology is helping retailers to…

Consumer tech entrepreneur Jane Park is CEO and founder of Tokki, a new line of TikTok-friendly gift bags that are digitally equipped with QR code greeting cards. Park spoke at the Total Retail Tech event last month, sharing her career journey — and the influence that technology has had on it. The former Starbucks executive…

In this video, Linh Calhoun, chief marketing officer of Replacements, Ltd., talks about the evolution of the role of the retail marketer; technology's influence on marketing strategy; and her advice for rising marketing leaders. She also shares Replacements Ltd.'s new campaign highlighting the generational relevance of its product, enabling customers to maintain old traditions and…

In this video interview, Alexandra Mason, vice president of portfolio marketing at Ames Watson, a private holding company that owns Lids among other retail brands, discusses the evolution of retail marketing and technology's influence on marketing strategy. In addition, Mason shares advice for aspiring marketing leaders and why she enjoys working in the retail industry.…

Baby brand Munchkin is known for inventing new patented products that provided unique solutions for busy parents. Steve Dunn, founder and CEO of Munchkin and CEO of parent company, WHY Brands, Inc., joined the Women in Retail and Total Retail Virtual Exchange on July 24 for an in-depth interview about the brand's story, including its…

The U.S. Polo Assn. has climbed the retail ranks as one of the largest global licensed sports brands in the world, ranking consistently alongside the NFL, MLB, and NBA. J. Michael Prince, president and CEO of USPA Global Licensing (USPAGL), joined the Women in Retail and Total Retail Virtual Exchange on July 24 for an…

Simply put, Total Retail Tech brings the right people together for the right conversations. By matching like-minded retail executives, Total Retail Tech enables honest and open discussions about technology and other business challenges. Furthermore, instead of learning about technologies you don’t need or can’t implement, Total Retail Tech matches the right retailers with the right technology providers, saving…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss a recently released report from NAPCO Research and Blackhawk Network, 2024 Merchant Gift Card Evaluation, Australia Edition. This third annual report is the market-leading report on the Australian gift card industry. This comprehensive benchmark study offers readers a thorough assessment…

In this video, Editor-in-Chief Joe Keenan interviews Jennifer Slegers, director of CRM at Carhartt, a heritage American brand known for the highest quality workwear, outdoor apparel, and gear. Slegers discusses Carhartt's brand growth, its work with Bluecore to better understand its customers, and customer retention challenges and how those issues were impacting the business. She…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss a recently released report from NAPCO Research and Blackhawk Network, 2024 Digital Gift Card Leaders, U.S. Edition. This seventh annual report is the market-leading resource on the gift card industry. The comprehensive benchmark study offers readers a thorough assessment of…

While at Shoptalk in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Liza Lefkowski, vice president of proprietary brands and retail at Wayfair, an e-commerce furniture and home goods company. During their conversation, Lefkowski discusses her role within the company, the cross-channel behaviors she's seeing from Wayfair's customers, improving the customer experience through cross-channel touchpoints,…

In this episode of Retail Right Now, Total Retail's Marie Albiges and Joe Keenan discuss the key themes and trends that emerged during Shoptalk Spring 2024 in Las Vegas. They touch upon highlights from discussions held at the Women in Retail Pavilion, hosted by Women in Retail Leadership Circle, sister brand of Total Retail.

While at Shoptalk in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Logan Dunn, head of e-commerce at WYZE, a smart home security company, about post-purchase customer experience (CX). During their conversation, Dunn provides an overview of the business' offerings and sales channels, the challenges WYZE faced in its post-purchase engagement strategy, and how customer…