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This video features a panel discussion between Calvin Lammers, general manager, digital, Nécessaire; Ashley Parrish, senior vice president, commerce, NBCUniversal; Taryn Dominie, senior director, head of industry, Orange Apron Media, The Home Depot; and Evan Hovorka, vice president, product innovation, Albertsons Media Collective, from Total Retail Tech in Atlanta last month. The panel was moderated by…

This video features a panel discussion between Karen Etzkorn, chief information officer, QVC Group; Angela Clark, vice president of digital, Patagonia; Sneha Narahalli, vice president, head of product and UX, Sephora; and Jeff Haddox, chief technology officer of Omni Retail Enterprises, from Total Retail Tech in Atlanta last month. The panel was moderated by Janet Sherlock, founder…

This video features three fireside chats that were part of a session on supply chain innovation and technology. Alden Miles, vice president, general manager, Quiet, (a wholly owned subsidiary of American Eagle Outfitters Inc.); Julian Van Erlach, senior vice president, global supply chain, fulfillment, and logistics, FabFitFun; and Janice Burk, vice president, supply chain technology, Lowe's, were interviewed…

This video features a session with Quendrida Whitmore, executive coach and leadership consultant, titled "The Accountability Advantage: Proven Steps to Build a Culture of Trust, Ownership, and Results" from Total Retail Tech in Atlanta earlier this month. Coach Quen reframes accountability from something leaders fear into something teams embrace. She offers a blueprint for how…

This video features a discussion with Tory Bartlett, CEO of PopUp Bagels, titled "Grip, Rip, and Scale: How PopUp Bagels is Redefining Franchising and the Future of Food" from Total Retail Tech in Atlanta last week. Bartlett was interviewed by Lauri Kien Kotcher, former CEO of Hello Products, The Shade Store, and quip. What started…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Marie Albiges discuss the recently released 2025 Best Digital Gift Card Programs, Australia report, produced by NAPCO Research in conjunction with Blackhawk Network. This fourth annual report is the most comprehensive assessment of the digital gift card industry in the market. Keenan and…

In this video, Nathan Safran, vice president, research, NAPCO Media and Printing United Alliance, offers practical advice for retailers and brands on how to effectively incorporate artificial intelligence into their businesses. In addition, Safran identifies two simple tools that businesses can leverage in their AI journeys. Specifically, Safran outlines a five-step AI activation process, including:…

While at the 2025 CommerceNext Growth Show in New York City last week, Joe Keenan spoke with Ryan Pabelona, vice president of performance marketing at REVOLVE, and Michael Lamb, president and chief commercial officer of RTB House. Pabelona and Lamb discussed how large language models (LLMs) are enabling the fashion retailer to personalize its marketing…

Ninety-four percent of retailers are currently using artificial intelligence (AI) for tasks such as data analysis, personalized messaging, and content creation, among others. This was just one of the findings revealed in the recently released report, AI and the Future of the Retail Marketer, produced by Optimove and Total Retail. In this video interview, Total…

Simply put, Total Retail Tech brings the right people together for the right conversations. By matching like-minded retail executives, Total Retail Tech enables honest and open discussions about technology and other business challenges. Instead of learning about technologies you don’t need or can’t implement, Total Retail Tech matches the right retailers with the right technology providers, saving…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Marie Albiges discuss the recently released 2025 Best Digital Gift Card Programs report, produced by NAPCO Research in conjunction with Blackhawk Network. This eighth annual report is the most comprehensive assessment of the digital gift card industry in the market. Keenan and Albiges…

While attending Shoptalk 2025 in Las Vegas last month, Total Retail's Editor-in-Chief Joe Keenan had the opportunity to interview Liz Roche, vice president of media and measurement at Albertsons Media Collective, the retail media arm for Albertsons Companies. In the wide-ranging conversation, Roche discusses the mission of Albertsons Media Collective, her role and career background,…

While attending Shoptalk 2025 in Las Vegas from March 25-27, Total Retail's Editor-in-Chief Joe Keenan had the opportunity to interview Chris Carl, head of marketing, U.S. for AliExpress, an international B-to-C e-commerce platform under the Alibaba Group. Carl discusses his role in growing market share for Alibaba's consumer e-commerce business in the U.S., recent updates…

While attending Shoptalk 2025 in Las Vegas from March 25-27, Total Retail's Editor-in-Chief Joe Keenan had the opportunity to interview Jon Blotner, president of commercial and operations at Wayfair, one of the world's largest home retailers. Blotner discusses the launch of the Wayfair Verified program, the process for identifying products as Wayfair Verified, and its…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Marie Albiges share their biggest takeaways from Shoptalk 2025, held from March 25-27 in Las Vegas. They detail the key industry trends discussed on stage at the event as well as the insightful conversations between women leaders at the Women in Retail Pavilion,…

While attending Shoptalk 2025 in Las Vegas from March 25-27, Total Retail's Editor-in-Chief Joe Keenan had the opportunity to interview Emily Hosie, founder and CEO of REBEL, formerly REBELStork, a Certified B Corp and the leading tech-driven recommerce solution for returns and overstock in North America. Hosie provides an overview of the business, her career…

While attending Shoptalk 2025 in Las Vegas from March 25-27, Total Retail's Editor-in-Chief Joe Keenan had the opportunity to speak with Mark Barrocas, CEO of SharkNinja, a global product design and technology company with a diversified portfolio of five-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Barrocas provides an…

While attending Shoptalk 2025 in Las Vegas from March 25-27, Total Retail's Editor-in-Chief Joe Keenan had the opportunity to speak with Talia Bianchi, head of marketing and content at City Beach Australia. Bianchi provides an overview of the Australian apparel brand, why the U.S. market was a key priority in its global expansion plan, and…

Total Retail's sister brand, Women in Retail Leadership Circle (WIRLC), is thrilled to once again partner with Shoptalk to offer the WIRLC community and Shoptalk attendees alike a unique experience at this year’s show in Las Vegas! The Women in Retail Pavilion, located inside Shoptalk’s exhibit hall at booth 2232, will once again be THE…

While at the 2025 National Retail Federation (NRF) Big Show in New York City from Jan. 12-14, Total Retail's Editor-in-Chief Joe Keenan had the opportunity to interview Steve Dennis, president and founder of SageBerry Consulting, author and podcast host. In this video interview, Dennis shares the important trends and themes he saw emerge this past…