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While at the 2025 National Retail Federation Big Show in New York City from Jan. 12-14, Total Retail's Editor-in-Chief Joe Keenan had the opportunity to interview Julian Van Erlach, senior vice president of global supply chain at FabFitFun, a lifestyle membership best known for its FabFitFun Box flagship product. In this video interview, Van Erlach…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss trends and insights from the 2025 National Retail Federation Big Show, held in New York City from Jan. 12-14. Keenan shares the key themes discussed during the event; the growing implementation of artificial intelligence in retail; concerns over potential new…

While at the 2025 National Retail Federation Big Show, held in New York City from Jan. 12-14, Total Retail's Editor-in-Chief Joe Keenan sat down with Kelly Pedersen, partner and global retail lead at PwC. In this video interview, Pedersen shares his analysis of the key themes and trends that emerged during the 2024 holiday shopping…

In this episode of Retail Right Now, Marie Albiges and Joe Keenan discuss Total Retail’s recently released Top 50 Tips of 2024 report. This annual report is a curation of the top insights and best practices published across Total Retail’s various content channels in the previous year. This resource offers actionable tips that focus upon…

This video features a keynote from Josh Shabtai, senior director of ecosystem at Lowe's Innovation Labs, titled "Building a Culture of Innovation at Lowe's" from Total Retail Tech 2024 in Charlotte, NC. The recent release of Lowe’s Style Studio, an immersive design tool for Apple Vision Pro, is just the latest example of how Lowe’s…

Lowe's Innovation Labs imagines, explores and accelerates the future of home improvement through the lens of emerging technology. Josh Shabtai, senior director of ecosystem at Lowe's Innovation Labs, spoke at Total Retail Tech 2024 earlier this fall to detail the work he and his team are doing to build innovative technologies that improve the experiences…

The rapid growth of digital commerce coupled with increasing consumer expectations for omnichannel shopping experiences has forced traditional brick-and-mortar retailers to re-evaluate the role of their physical storefronts in their business models going forward. In this clip from a panel discussion at Total Retail Tech 2024, three technology executives at leading retailers shared their approach…

This video features a panel discussing how three leading retailers are maximizing store performance, including supporting digital channels, in today’s omnichannel retail landscape from Total Retail Tech 2024 in Charlotte, NC. Speakers include Scott Devlin, chief information officer, The Vitamin Shoppe; Matthew Matorin, vice president, store digital products and field training, Signet Jewelers; Jim Forester,…

This video features a fireside chat with Dara Meath, senior vice president and chief technology officer at Build-A-Bear Workshop, and Ron Offir, managing director of retail and consumer products at Deloitte Consulting, from Total Retail Tech 2024 in Charlotte, NC. Artificial intelligence (AI) is seemingly disrupting everything in today’s world, including retail businesses. The technology is helping…

This video features a keynote from Sucharita Kodali, vice president and principal analyst at Forrester, titled "Consumer Adoption of Tech and What it Means for Retailers" from Total Retail Tech 2024 in Charlotte, NC. In this data-driven session, Kodali offers attendees relevant and timely insights into consumer behavior. She ties the data back to retailers’…

Artificial intelligence (AI) is seemingly disrupting everything in today’s world, including retail businesses. At Total Retail Tech earlier this fall, retail martech leaders shared their experiences using AI, from implementation to execution to measurement. Nandini Sankara, vice president of marketing and brand strategy and spokesperson for Suburban Propane, spoke with Ron Offir, managing director of…

Ron Offir, managing director of retail and consumer products at Deloitte Consulting, has tracked the evolution of the retail industry over his 35-year career. In this video interview, recorded at Total Retail Tech earlier this year, he shares what he's hearing from retailers about their digital commerce needs. "Consumers are really looking for increasing levels…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss Total Retail’s recently released 2024 Retail Technology Report, an analysis of market trends, buying behaviors, and future opportunities. They share key findings from the survey of technology decision-makers from across the industry, as well as implications for retailers’ businesses.

During a keynote presentation at Total Retail Tech 2024, Sucharita Kodali, vice president and principal analyst at Forrester, shared an analysis of industry data and consumer insights. SoLoMo, or social, local and mobile, has been a term used by retail marketers for years. In this video clip from her session, Kodali provides a gauge on…

Sneha Narahalli is vice president and head of product at Sephora, where she's working to enhance customer experience through technology. "Building for what the customer wants and accomplishing their goal never goes out of style," says Narahalli. In this video interview, recorded at Total Retail Tech earlier this year, Narahalli shares the three consumer behaviors…

The rising incidences of fraud and theft across the retail industry has been a significant challenge for organizations to deal with. There may not be a simple solution to the problem, yet there are people and organizations taking the lead when it comes to fraud and loss prevention tactics to help stem the tide. During…

During the opening keynote at Total Retail Tech, Christopher Thomas-Moore (CTM), senior vice president and chief digital officer at Domino's, spoke about the digital transformation the pizza chain has embarked on. CTM shared how Domino's commitment to innovation, customer focus, and data-driven strategies has propelled the brand to new heights. In this clip from CTM's…

Sucharita Kodali, vice president and principal analyst at Forrester, has kept a watchful eye on the evolution of the retail industry over the last 20 years. In this video interview, Kodali shares the current industry trends she's closely following, her holiday forecast, and what retail executives should be focusing on now. She also reflects on…

This video features a panel discussing how retailers are tackling loss prevention and fraud through technology from Total Retail Tech 2024 in Charlotte, NC. Speakers include Sree Sreedhararaj, Chief Technology Officer, IPSY; Karen Beebe, Chief Technology Officer, Bealls, Inc.; Adam Gunnett, Director, IT and Business Intelligence, Busy Beaver Building Centers; and moderator Sucharita Kodali, Vice…

This video features a keynote from Cindy Solomon, founder and CEO of Courageous Leadership Institute, titled "Why Courageous Leaders Are Driving the Evolution of Tech" from Total Retail Tech 2024 in Charlotte, NC. As a self-confessed “recovering corporate executive,” Cindy’s mission is to radically update the way we think about and practice leadership in order to…