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At Shoptalk in Las Vegas last month, Total Retail Editor-in-Chief Joe Keenan interviewed Tom Verrilli, chief product officer at Whatnot, the largest livestream shopping platform in the U.S., UK, and Europe. They explore the rise of live commerce and the customer experience within the Whatnot platform that combines the ease of e-commerce with the personal…

At Shoptalk in Las Vegas last month, Total Retail Editor-in-Chief Joe Keenan spoke with Elina Vilk, president and chief business officer, and Lisa Horton, chief communications and creative officer at David's Bridal, the wedding technology company, media powerhouse, and marketplace platform. They discuss the bridal company's "Aisle to Algorithm" strategy, balancing the risks and rewards…

At Shoptalk in Las Vegas last month, Total Retail Editor-in-Chief Joe Keenan spoke with Anna Haffner, senior director, large customer sales, retail at Reddit, a social network of communities where people can dive into their interests, hobbies and passions. They explore how Reddit’s massive collection of human conversations is transforming into a powerful retail engine.…

At Shoptalk in Las Vegas last month, Total Retail Editor-in-Chief Joe Keenan spoke with Paul Toms, chief marketing officer at Wayfair, one of the world's largest destinations for the home. They delve into Wayfair's multifaceted growth strategy, including the opening of physical retail stores in Chicago and Atlanta (with more locations to come), as well…

Joe Keenan interviews experts from OLLY and Contentsquare on the rise of AI-driven search.

At the National Retail Federation Big Show in New York City earlier this month, Editor-in-Chief Joe Keenan interviewed Tony Bacos, chief product and technology officer at Stitch Fix, an online personal styling service. Bacos detailed how Stitch Fix works to target common shopping challenges and change the way consumers discover style recommendations through the utilization…

At the National Retail Federation Big Show in New York City earlier this month, Editor-in-Chief Joe Keenan spoke with Mark Barrocas, CEO of SharkNinja, a global product design and technology company known for its two $2 billion-plus brands, Shark ($2.6 billion) and Ninja ($2.9 billion). In the interview, Barrocas emphasizes SharkNinja's consumer obsession and shares…

At the National Retail Federation Big Show in New York City earlier this month, Editor-in-Chief Joe Keenan interviewed Dave Stevens, chief technology officer at Canadian women's fashion house Groupe Dynamite, and Kevin Bass, vice president of professional services at global supply chain technology leader Manhattan Associates. They covered topics such as the impact of agentic artificial…

At the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan interviewed Kelly Pedersen, global retail leader at consulting firm PwC. Pedersen delves into consumer behavior trends that emerged during the 2025 holiday shopping season, particularly highlighting a "say-do gap" where consumers spent more than they initially intended. He discusses…

While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan interviewed Shirley Gao, chief digital and information officer at Pacsun, a purpose-driven, leading specialty retailer, and Sharon Gee, head of AI at Commerce, an open, AI-driven commerce ecosystem and parent company of BigCommerce, Feedonomics, and Makeswift. They discuss…

Hanna Andersson launched its “Hanna-Me-Downs” peer-to-peer resale marketplace in 2023 to offer parents a sustainable way to exchange pre-loved Hanna pieces and extend the life of durable, stylish clothing. It has since become the No. 1 resold children’s brand in the U.S., reselling more than 160,000 items. In this video interview, Total Retail Editor-in-Chief Joe…

Laura Bollier, CEO of VENUS Fashion, discusses the modernization of the VENUS brand, focusing on honoring its strong legacy while evolving it to meet contemporary needs. Drawing on her 25-plus years of experience in the retail industry, Bollier highlights the importance of elevated quality, intentional fit, and a curated assortment for the modern woman. In…

Janice Burk, vice president of supply chain technology at Lowe's, discusses how evolving customer expectations have led the company to develop proprietary fulfillment solutions. These systems, which include artificial intelligence and machine learning models, enable efficient order routing and inventory positioning, as well as help employees focus on value-added tasks by automating repetitive ones. In…

Robyn Messerly, chief information technology officer at Nebraska Furniture Mart (NFM), offers an insightful perspective on the impact of technology and culture on the retailer's operations. From using advanced marketing technology to fostering a unique workplace culture, Messerly delves into how NFM stays ahead in the competitive furniture category. In this video interview, recorded at…

Kelly Pedersen, a partner in PwC's Global Retail Division, discusses findings from the consulting firm's 2025 Holiday Outlook report. With 80 percent of holiday shopping expected to be completed by Cyber Monday, Pedersen advises retailers to stock early and focus on personalized offers. In this video interview, recorded at Total Retail Tech last month in…

Jeff Haddox is chief technology officer at Omni Retail Enterprises, parent organization of brands such as Pier 1, Dressbarn, Stein Mart, among others, where he's leveraging artificial intelligence tools to drive personalization and real-time customer engagement. "What are the things we're doing day in and day out that take time, that we can leverage AI…

During a fireside chat at Total Retail Tech in Atlanta last month, Priya Buening, vice president, U.S. e-commerce at Levi Strauss & Co., detailed how the apparel brand has doubled its e-commerce business over the past five years. Buening was interviewed by Joe Keenan, editor-in-chief of Total Retail. Levi's e-commerce business has grown from 5…

This video features a keynote presentation by Scott Waid, senior vice president, head of technology services at the Atlanta Braves, titled "Tech at Bat: Innovating at Scale to Redefine the Fan Experience." Waid's presentation took place during Total Retail Tech in Atlanta last month. Drawing on more than 30 years of experience at the intersection…

This video features a keynote presentation by Patrick Montgomery, founder and CEO of Kansas City Cattle Company/Valor Provisions, titled "From Service to Steak: Building a Purpose-Driven Brand." Montgomery was a featured speaker at Total Retail Tech 2025 in Atlanta last month. Kansas City Cattle Company didn’t start with a marketing blueprint — it started with…

This video features a keynote presentation by Kelly Pedersen, partner, global retail leader at PwC, titled "The Data-Driven Consumer: How Tech Behaviors Are Reshaping Retail" from Total Retail Tech in Atlanta last month. As technology rapidly evolves, so do consumer behaviors — and the implications for retail are profound. In this data-centric session, Pedersen shared…